Pedro Belaciano
@pedrobelaciano
I resolve high-volume customer issues across chat, phone, ticketing, and retail channels.
BrazilWhat I'm looking for
I've supported high-volume customer operations for LATAM Airlines through Contax S.A., using Zendesk to manage tickets and resolve inbound customer issues within structured quality workflows.
Today, I deliver frontline service at Cafecito BR, managing orders, payments, delivery-platform inquiries, and inventory through RAJ POS. I also bring consultative sales and issue-resolution experience from SP PB Gelateria, communicating in Portuguese and English.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations
Cafecito BR 01 Ltda.
Sep 2025 - Present (1 year)
Deliver frontline customer service in a fast-paced café environment, managing orders, payments, and inquiries in person and via delivery platforms. Operate the RAJ POS system for order entry, payment processing, and inventory control.
Education
Degrees, certifications, and relevant coursework
CCAA
Certificate, English Language
Grade: 9.2/10
Completed the Mastering English for Success Level 11 course with a final average of 9.2/10.
Colégio Colibri Athenas
High School Diploma, General Studies
Completed high school education at Colégio Colibri Athenas in João Pessoa, Brazil.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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