Open to opportunities

victor santos gonçalves

@victorsantosgonalves

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I resolve customer issues and improve service operations through clear, efficient support.

Brazil

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What I'm looking for

I'm looking for a customer support and service role where I can provide clear, efficient solutions, resolve issues quickly, create positive customer experiences, and contribute to continuous process improvement.

I'm currently a Control Desk II professional at Teleperformance CRM, analyzing sensitive provider-registration documents, tracking real-time productivity and schedules, and sending operational reports for immediate corrective action.

I've supported customers at Atento Brasil and Tel Centro de Contatos, resolving requests, registering incidents, correcting contracts, and helping normalize services while meeting quality and productivity targets.

My background also includes hospital billing at HCOE – Hospital de Olhos, administrative accounting support, medical-exam delivery, and customer-facing cash operations. I bring hands-on experience in service, documentation, reporting, and process organization.