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Peace Omhanyohe

@peaceomhanyohe

Customer support specialist and virtual assistant who handled 80+ daily customer interactions and earned a 90% average CSAT score.

Nigeria

Message

At Multiflix Hospital, I assisted with daily administrative tasks, maintained organized records, responded to inquiries, and supported scheduling and document handling.

At Blessing Bakery, I assisted customers with orders, questions, and concerns while coordinating daily bakery operations and administrative duties.

At Forever Joy Aluminium Company, I responded to customer inquiries by phone, email, and in person, maintained CRM records, and followed up on requests. My work helped reduce response times by 20%.

I’ve handled 80+ daily customer interactions and achieved a 90% average CSAT score. I use Salesforce, HubSpot, and Zendesk, along with email and live chat support tools.

Experience

Work history, roles, and key accomplishments

Administrative Support

Multiflix Hospital

Jan 2024 - Dec 2025 (1 year 11 months)

Assisted with daily administrative tasks and helped maintain organized records. Responded to inquiries and directed them to the appropriate staff.

Administrative Support Record keeping Scheduling Document Handling Office Coordination

Manager & Customer Support Representative

Blessing Bakery

Jan 2020 - Dec 2021 (1 year 11 months)

Assisted customers with orders, questions, and concerns, providing friendly and timely support. Coordinated daily bakery operations and helped keep tasks on schedule.

Customer Support Operations Coordination Record keeping Administrative duties

Customer Care & Administrative Assistant

Forever Joy Aluminium Company

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinated daily administrative tasks and customer updates, completing 75% of tasks on schedule. Maintained organized CRM records and supported consistent communication with customers.

CRM Customer Support Administrative Support Data Entry Record keeping Communication Skills