Pawan Gupta
@pawangupta4
AI Product Manager at Cognizant Technology Solutions shaping agentic AI claims automation, targeting 48% cost reduction over five years.
IndiaWhat I'm looking for
At Cognizant Technology Solutions, I own the product lifecycle for an agentic AI claims transformation initiative, from RFP through solution design. The work spans FNOL intake, voice transcription, severity prediction, and image-based damage assessment, with a target of 48% cost reduction over five years.
I prioritized voice-to-text transcription with claim-type classification to reduce incorrect routing by 30%. I also designed automated claim setup and assignment logic that reduced allocation time from 40 to 20%.
At HCL Technologies, I owned product strategy for COREY, an internal AI/ML chatbot for employee IT and process queries. It scaled to 2,500+ employees, automated about 30% of eligible queries, and included ticket-history lookup and conversation feedback.
Earlier, I owned product backlogs and execution across Agile teams at GlobalLogic Inc., and created business requirements and user stories for payment processing systems at Bhavna Corp. I’m looking to bring my problem-to-product experience in banking and insurance to fintech.
Experience
Work history, roles, and key accomplishments
Owned end-to-end product lifecycle for AI-driven claims transformation, including FNOL intake, voice transcription, severity prediction, and image-based damage assessment. Identified automation opportunities that reduced manual underwriting review time by 50% and improved claim accuracy by reducing misrouted claims by 30%.
Owned product strategy for an internal AI/ML chatbot resolving employee IT and process queries. Scaled the chatbot to 2500+ employees, automating ~30% of eligible queries and generating ~10-15% increase in annualized productivity savings.
Owned product strategy and backlog prioritization across multiple concurrent initiatives, directing team capacity toward highest-value outcomes. Led product execution across three Agile teams, maintaining end-to-end ownership across the SDLC.
Business Analyst
Bhavna Corp
Jun 2018 - Apr 2019 (10 months)
Created BRD, SRS, and user stories for payment processing systems. Worked on integrations with payment gateways (Vantiv, Dime-box, Avalara) and conducted sprint planning, backlog grooming, and demos.
Business Analyst
Commdel Consulting Services
Jan 2013 - Dec 2018 (5 years 11 months)
Worked on e-commerce platforms and enterprise applications, created user stories, process flows, and client presentations, and managed client interactions and product demonstrations.
Worked on e-commerce platforms and enterprise applications, created user stories, process flows, and client presentations, and managed client interactions and product demonstrations.
Business Analyst / Consultant
HCL Infotech
Dec 2014 - Mar 2016 (1 year 3 months)
Gathered and analysed business requirements, created functional documentation (FSD, SRS, BRD), and worked closely with development teams for solution delivery.
Education
Degrees, certifications, and relevant coursework
HelloPM
AI / Generative AI Product Management, AI/Generative AI Product Management
Pursuing AI/Generative AI Product Management certification, expected completion in 2026.
IEC-CET, Greater Noida (GBTU)
MCA, Computer Applications
Completed Master of Computer Applications (MCA) in 2012.
QBI Institute
Business Analyst Program, Business Analysis
Completed Business Analyst Program in 2012.
Microsoft
Microsoft .NET Certification, .NET
Earned Microsoft .NET Certification in 2009.
Magadh University
BSc, Mathematics
Completed Bachelor of Science in Mathematics in 2008.
Availability
Location
IndiaAuthorized to work in
Job categories
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