Open to opportunities

Ebrahim Mondal

@ebrahimmondal

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Motivated Platform Engineer with expertise in Salesforce and API development.

India

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities in technology.

I am a motivated Platform Engineer with over 3 years of experience specializing in Salesforce, API development, and system integration. My journey has been marked by a commitment to enhancing platform performance and delivering seamless user experiences. I have a proven track record of designing and implementing REST API solutions using Node.js and JSON, while also validating integrations with Salesforce and Jira.

In my current role as a Product Support Engineer at Cornerstone OnDemand, I deliver technical support for various products, effectively resolving issues for system administrators. My experience includes investigating system-down issues, collaborating with QA teams, and creating knowledge-based articles to support internal teams. I am passionate about streamlining integrations and ensuring system stability and security, which I believe is crucial for any organization aiming for operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Product Support Engineer

Current

Cornerstone OnDemand

Sep 2022 - Present (2 years 9 months)

Delivered technical support for Salesforce, Saba, and EdCast products, resolving issues for system administrators. Investigated system-down issues and collaborated with QA and Engineering teams to enhance platform performance.

Salesforce Jira ServiceNow SSL LDAP API Testing Technical Support Communication Problem Solving

Software Developer

Quickwork Technology Pvt Ltd

Nov 2021 - May 2022 (6 months)

Developed API integrations using REST APIs and Node.js, creating real-time workflows. Designed endpoint connectors for various applications and managed version control using GitHub.

REST APIs Node JSON JavaScript GitHub API Development Communication Time Management Multitasking

Technical Support Executive

Hridhaan Consultants Pvt Ltd

Sep 2019 - Oct 2021 (2 years 1 month)

Resolved customer inquiries on billing and policy details while diagnosing technical issues. Collaborated with IT teams to implement solutions and trained users on insurance claim software.

Technical Support Problem Solving Communication Training Data Validation Team Collaboration

Education

Degrees, certifications, and relevant coursework

Thakur Institute of Management

Master of Computer Application, Computer Application

2019 - 2022

Grade: CGPA – 7.36

Completed a Master of Computer Application with a focus on software development and system integration. Developed skills in API development, Salesforce integrations, and collaborating with QA teams to enhance platform performance.

Kishinchand Chellaram College

Bachelor of Science, Information Technology

2016 - 2019

Grade: CGPA – 7.17

Earned a Bachelor of Science in Information Technology, focusing on programming languages and system design. Developed a strong foundation in software development and technical support.