Ebrahim MondalEM
Open to opportunities

Ebrahim Mondal

@ebrahimmondal

Motivated Platform Engineer with expertise in Salesforce and API development.

India

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities in technology.

I am a motivated Platform Engineer with over 3 years of experience specializing in Salesforce, API development, and system integration. My journey has been marked by a commitment to enhancing platform performance and delivering seamless user experiences. I have a proven track record of designing and implementing REST API solutions using Node.js and JSON, while also validating integrations with Salesforce and Jira.

In my current role as a Product Support Engineer at Cornerstone OnDemand, I deliver technical support for various products, effectively resolving issues for system administrators. My experience includes investigating system-down issues, collaborating with QA teams, and creating knowledge-based articles to support internal teams. I am passionate about streamlining integrations and ensuring system stability and security, which I believe is crucial for any organization aiming for operational excellence.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TM

Thakur Institute of Management

Master of Computer Application, Computer Application

2019 - 2022

Grade: CGPA – 7.36

Completed a Master of Computer Application with a focus on software development and system integration. Developed skills in API development, Salesforce integrations, and collaborating with QA teams to enhance platform performance.

KC

Kishinchand Chellaram College

Bachelor of Science, Information Technology

2016 - 2019

Grade: CGPA – 7.17

Earned a Bachelor of Science in Information Technology, focusing on programming languages and system design. Developed a strong foundation in software development and technical support.

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Ebrahim Mondal - Product Support Engineer - Cornerstone OnDemand | Himalayas