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Pavithra Rameshrao

@pavithrarameshrao

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Client Service Manager at Sri Saru Electricals, coordinating service delivery and resolving client issues.

India

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What I'm looking for

I'm seeking remote opportunities in Client Services, Customer Support, Service Delivery, Customer Success, and Client Relationship Management.

At Sri Saru Electricals pvt ltd, I manage client relationships and coordinate service delivery across departments. I also work with technical teams to resolve client issues and keep project timelines aligned with expectations.

At KPMG Global Delivery Centre, I managed client service operations and acted as a point of contact for stakeholders. I handled escalated service issues and conducted quality reviews and compliance checks.

At Shushrusha Hospital, I managed customer service operations and coordinated initiatives to improve service delivery. These improvements increased positive feedback by 20% and reduced complaints by 15%.

I supervised and trained customer-facing teams at Shushrusha Hospital, and received KPMG awards including the Rising Star Award, Encore Kudos Award, Client Service Excellence Awards, and Associate of the Quarter Award.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Sri Saru Electricals Pvt Ltd

Apr 2026 - Present (6 months)

Managing client relationships to ensure satisfaction and retention. Coordinating service delivery across departments and overseeing project timelines to align with client expectations.

Customer Relationship Management Service Delivery Stakeholder Engagement Issue Resolution Communication Skills

Audit Associate 2 - Client Services & Operations

KPMG Global Delivery Centre

Oct 2022 - Mar 2026 (3 years 5 months)

Managed high-volume client service operations and maintained exceptional service standards. Handled escalated service issues independently and conducted quality reviews to ensure accuracy of client deliverables.

Client Services Operations Management Escalation Handling Quality Assurance Compliance Cross Functional Collaboration Stakeholder Management

Customer Services & Operations Manager

Shushrusha Hospital

Feb 2018 - Sep 2022 (4 years 7 months)

Managed end-to-end customer service operations for a high-volume healthcare facility. Resolved escalated concerns promptly and coordinated cross-departmental initiatives to improve service delivery, increasing positive feedback by 20% and reducing complaints by 15%.

Customer Service Operations Management Complaint Resolution Escalation Handling Team Leadership Training Process Improvement