Open to opportunities

Pavithra R

@pavithrar1

I improve client service operations, resolve escalations, and build stakeholder relationships that strengthen customer satisfaction.

United Arab Emirates

Message

What I'm looking for

I'm seeking a remote opportunity in client services, customer support, service delivery, customer success, or client relationship management where I can improve customer experiences and build strong stakeholder relationships.

I've managed client service and operations across KPMG Global Delivery Centre, Sri Saru Electricals, and Shushrusha Hospital, improving service delivery, stakeholder coordination, and customer experience.

At KPMG Global Delivery Centre, I managed high-volume client service operations, handled escalated issues independently, conducted quality and compliance reviews, and partnered cross-functionally to improve workflows. My client service performance earned multiple Client Excellence Awards, along with the Rising Star and Encore Kudos Awards.

At Shushrusha Hospital, I led end-to-end customer service operations, increasing positive feedback by 20% and reducing complaints by 15% through service improvements. I also supervised and trained customer-facing teams while coordinating departments to resolve concerns promptly.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Sri Saru Electricals Pvt Ltd

Apr 2026 - Present (7 months)

Managing client relationships to ensure satisfaction and retention. Coordinating service delivery across departments and facilitating communication between clients and technical teams.

Client Relationships Service Delivery Stakeholder Engagement Issue Resolution