PAVEL MAHMUD
@pavelmahmud
I lead customer support teams resolving e-commerce and website issues efficiently.
BangladeshWhat I'm looking for
At Storola, I progressed from Support Executive to Support Team Leader through customer service, problem solving, and issue handling. I now lead a six-member support team, assigning work, monitoring performance, and maintaining support quality.
I resolve website and e-commerce store queries involving orders, products, pricing, inventory, payments, delivery, and account issues. I also troubleshoot basic technical problems, prioritize urgent cases, and coordinate clearly with development teams on complex issues and customization requests.
Experience
Work history, roles, and key accomplishments
Support Team Leader
Storola
Apr 2025 - Present (1 year 5 months)
Promoted from Support Executive to Team Leader, managing a 6-member support team with responsibility for task distribution, issue prioritization, and performance monitoring. Handles customer queries and technical troubleshooting, coordinating with technical teams for timely resolution.
Education
Degrees, certifications, and relevant coursework
PAVEL hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
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