Magda Augustynek

Managed service across 20 tables daily in a high-volume international seafood restaurant, driving add-on sales and resolving guest issues at first contact. Administered front desk operations for cabins using Lodgify, Caspeco POS, and Domeneshop.

Served as primary front desk for a 4-star hotel, managing check-ins, high-volume correspondence, OTA channels, and financials. Coordinated guest cases, drove revenue through excursions and cross-selling, and collaborated within a 50-person team.

Delivered 4-star housekeeping for 35 rooms daily with an 8-person team, managing real-time status in MyTimePlan. Earned rapid promotion to Front Desk through superior guest service and deep property knowledge.

Prepared 3 luxury chalets, managing swift turnovers and maintenance via Breezeway to ensure flawless presentation and seamless arrivals for international guests.

Managed 13 daily photo sessions for guests at a 4-star resort, using strong computer skills and persuasive sales techniques to achieve high conversion and ensure timely product delivery.

Built and retained 11 regular households over 15 months through reliable service and scheduling, generating repeat assignments and long-term client continuity.

Advised 200-250 customers daily, leveraging product knowledge and active listening to exceed sales targets. Processed returns and maintained precise customer records using POS/CRM and loyalty tools.

Promoted to Shift Manager, led a 4-person team, trained new members, and ensured brand standards for 300 guests daily. Handled customer complaints and operational issues to maintain service continuity.

English Language Course at Dublin Castleforbes College.

Fine Art Photography program at Krakowskie Szkoły Artystyczne.

Post-secondary photography school with distance learning.

High school diploma with focus on Theatre and Humanities.