PAUL TRUJILLO

Performed vendor account reconciliations to verify financial records and investigate invoice/payment discrepancies. Generated reconciliation reports and supported month-end closing by partnering with finance, procurement, and vendor management teams.

Served as the first point of contact for elderly care service inquiries, managing inbound calls and emails and ensuring high-quality client support. Registered and assigned cases to intake specialists and oversaw patient data requests through multiple processing stages.

Provided bilingual (English–Spanish) customer support via calls and chat, resolving billing and service inquiries. Generated sales leads and supported customer retention through proactive solutions tailored to client needs.

Prepared and cooked line and banquet menu items while maintaining consistent service standards. Supported kitchen operations to deliver timely meals during scheduled events and peak service periods.

Delivered chef instruction and consulting support, training teams on culinary processes and techniques. Provided guidance to improve kitchen performance and support client needs across the region.

Taught culinary classes and supported learners with practical instruction in core cooking techniques. Prepared lesson content and contributed to effective course delivery.

Assisted kitchen operations as a cook assistant, supporting food preparation and service readiness. Helped maintain day-to-day production to support timely meal delivery.

Earned an Associate of Applied Science in Culinary Arts at Colegio EPI in Aruba (2009–2010).

Completed a Customer Service certification through SENA (Colombia).

Earned a Data Analytics Professional Certificate through Google on Coursera.

Completed the 9th semester in the Law Faculty at Universidad Simón Bolívar.