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Paulo Teixeira

@pauloteixeira1

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Experienced CMS and IT operations specialist skilled in monitoring, troubleshooting, and documentation.

Portugal

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What I'm looking for

I'm seeking operational roles where I can apply CMS, monitoring, and troubleshooting skills with clear runbooks, collaborative teams, and opportunities to improve reliability.

I'm an IT operations professional with hands-on experience in condition monitoring systems (CMS), mainframe and backup operations, and technical support across telecommunications and IT services. I excel at commissioning, validating, and troubleshooting systems to restore and maintain reliable data flows.

At Nordex I configured and provisioned turbines in CMS databases, performed network and system communication tests, validated condition-monitoring data, produced commissioning reports, and resolved communication and data-quality incidents including firmware updates.

I bring strong incident management, runbook and SOP documentation, backup/media handling, remote diagnostic skills, and a collaborative, adaptable approach that supports operational readiness and continuous improvement.

Experience

Work history, roles, and key accomplishments

CMS Specialist

Nordex Portugal, Unipessoal Lda

Nov 2023 - Jan 2026 (2 years 2 months)

Configured and commissioned CMS for network-integrated wind turbines, validated condition-monitoring data and resolved communication/firmware incidents to restore data flow and ensure operational readiness.

Firmware Data Validation Report Writing Incident Management

Mainframe Operator

Kyntech Services, Lda

Sep 2021 - Apr 2023 (1 year 7 months)

Monitored real-time replication and backup operations, executed client backup runbooks, identified errors and escalated incidents while supporting periodic operational tests and media management.

Escalation Management Media Management Monitoring Documentation

PSM Operator

Softinsa - Engenharia de Software Avançado, Lda

Jun 2019 - Sep 2021 (2 years 3 months)

Managed physical backup movements and long-term vault inventory between data centers, ensured chain-of-custody compliance and logged exceptions to maintain accurate backup operations.

Physical Backup Management Inventory Control Chain Of Custody & Compliance Logging Procédures

Contact Manager

Manpower Group Solutions

Dec 2017 - Dec 2018 (1 year)

Provided inbound telecommunications customer support, resolved client queries via procedures and escalated complex issues to specialized teams to maintain service quality.

Customer Support Telecommunications Ticketing Escalations Phone Support Client Communication Troubleshooting Documentation

Contact Manager (Intern)

Manpower Group Solutions

Oct 2017 - Dec 2017 (2 months)

Handled inbound customer support for telecommunications, resolved basic queries and referred complex issues to specialized teams during a professional internship.

Customer Support Telecommunications Client Communication Documentation Teamwork

Contact Manager (Intern)

Randstad Portugal

Jun 2017 - Sep 2017 (3 months)

Delivered inbound telecommunications customer support, resolved client questions using prescribed procedures and escalated when necessary during a summer internship.

Customer Support Telecommunications Call Center Escalations Client Communication Procédures Documentation Team Collaboration

Salesman

Círculo de Leitores, S. A.

Jun 2016 - Jan 2017 (7 months)

Recruited club members door-to-door and in retail locations, supported delivery quality audits and managed member interactions to drive subscriptions.

Door to Door Sales Customer Service Retail Sales Auditing Relationship Building Presentation

Merchandise Repository

Makro Portugal S.A.

Aug 2015 - Feb 2016 (6 months)

Managed stock reception, organization and replenishment, ensured product availability and validity, and provided customer service on the sales floor.

Stock Management Merchandising stock replenishment Inventory Customer Service Shelf Management

IT Technician

Infinita Odisseia Unipessoal, Lda

Aug 2012 - Sep 2013 (1 year 1 month)

Provided on-site and remote technical support for desktops, laptops and printers, performed hardware assembly/repairs, software installs and database administration to maintain customer systems.

Desktop Support Installation Database Administration Remote Support Printer Troubleshooting Asset Management Customer Support

IT Intern

Infinita Odisseia Unipessoal, Lda

Apr 2012 - Jun 2012 (2 months)

Assisted with customer service and on-site technical support, coordinated trainee tasks and maintained computer equipment through updates and preventive maintenance.

Technical Support Equipment Maintenance Team Coordination Customer Service Troubleshooting Configuration

Wired Trainee

Mega Redes, Lda

Jun 2011 - Jul 2011 (1 month)

Catalogued and maintained electrical and surveillance system materials, supporting inventory organization and basic maintenance tasks during a short-term placement.