Paulo Teixeira
@pauloteixeira1
Experienced CMS and IT operations specialist skilled in monitoring, troubleshooting, and documentation.
What I'm looking for
I'm an IT operations professional with hands-on experience in condition monitoring systems (CMS), mainframe and backup operations, and technical support across telecommunications and IT services. I excel at commissioning, validating, and troubleshooting systems to restore and maintain reliable data flows.
At Nordex I configured and provisioned turbines in CMS databases, performed network and system communication tests, validated condition-monitoring data, produced commissioning reports, and resolved communication and data-quality incidents including firmware updates.
I bring strong incident management, runbook and SOP documentation, backup/media handling, remote diagnostic skills, and a collaborative, adaptable approach that supports operational readiness and continuous improvement.
Experience
Work history, roles, and key accomplishments
CMS Specialist
Nordex Portugal, Unipessoal Lda
Nov 2023 - Jan 2026 (2 years 2 months)
Configured and commissioned CMS for network-integrated wind turbines, validated condition-monitoring data and resolved communication/firmware incidents to restore data flow and ensure operational readiness.
Mainframe Operator
Kyntech Services, Lda
Sep 2021 - Apr 2023 (1 year 7 months)
Monitored real-time replication and backup operations, executed client backup runbooks, identified errors and escalated incidents while supporting periodic operational tests and media management.
PSM Operator
Softinsa - Engenharia de Software Avançado, Lda
Jun 2019 - Sep 2021 (2 years 3 months)
Managed physical backup movements and long-term vault inventory between data centers, ensured chain-of-custody compliance and logged exceptions to maintain accurate backup operations.
Contact Manager
Manpower Group Solutions
Dec 2017 - Dec 2018 (1 year)
Provided inbound telecommunications customer support, resolved client queries via procedures and escalated complex issues to specialized teams to maintain service quality.
Contact Manager (Intern)
Manpower Group Solutions
Oct 2017 - Dec 2017 (2 months)
Handled inbound customer support for telecommunications, resolved basic queries and referred complex issues to specialized teams during a professional internship.
Contact Manager (Intern)
Randstad Portugal
Jun 2017 - Sep 2017 (3 months)
Delivered inbound telecommunications customer support, resolved client questions using prescribed procedures and escalated when necessary during a summer internship.
Salesman
Círculo de Leitores, S. A.
Jun 2016 - Jan 2017 (7 months)
Recruited club members door-to-door and in retail locations, supported delivery quality audits and managed member interactions to drive subscriptions.
Merchandise Repository
Makro Portugal S.A.
Aug 2015 - Feb 2016 (6 months)
Managed stock reception, organization and replenishment, ensured product availability and validity, and provided customer service on the sales floor.
IT Technician
Infinita Odisseia Unipessoal, Lda
Aug 2012 - Sep 2013 (1 year 1 month)
Provided on-site and remote technical support for desktops, laptops and printers, performed hardware assembly/repairs, software installs and database administration to maintain customer systems.
IT Intern
Infinita Odisseia Unipessoal, Lda
Apr 2012 - Jun 2012 (2 months)
Assisted with customer service and on-site technical support, coordinated trainee tasks and maintained computer equipment through updates and preventive maintenance.
Wired Trainee
Mega Redes, Lda
Jun 2011 - Jul 2011 (1 month)
Catalogued and maintained electrical and surveillance system materials, supporting inventory organization and basic maintenance tasks during a short-term placement.
Education
Degrees, certifications, and relevant coursework
Escola Secundária de Domingos Sequeira
Técnico (Vocational) , Electronics, Automation and Computers
2009 - 2012
Completed Técnico de Eletrónica, Automação e Computadores vocational program focusing on electronics, automation, and computer systems.
Availability
Location
Authorized to work in
Job categories
Skills
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