Paul Odera

I’m a detail-oriented and results-driven software engineer and technical leader with 8+ years of experience architecting and developing both traditional and AI-based solutions in high-throughput environments.

At GT Ecom, I helped design and build a robust customer service AI agent for 25 drop-shipping stores, handling support ticket categorization and secure customer/supplier interactions across Europe and US at an average of 50,000 tickets per week. I also worked on sensitive dispute management and improved reliability in our Shopify webhook ingestion by separating webhook processing into a buffer consumer on top of GCP Pub/Sub, ensuring no webhook was missed during downtimes.

Recently, I developed an open source Kafka lag root cause detection tool (integrated with OpenTelemetry) to explain root cause in a human-readable way, and I led the design and development of an in-house enterprise resource system that reduced data entry errors by automating processes instead of relying on spreadsheets. I optimized user shopping experiences across 15+ Shopify stores using custom addons, and I introduced A/B tests and progressive feature rollouts to validate and iterate quickly.

I’m also driven by engineering excellence: I’ve built DevOps CI/CD pipelines (Jenkins, GitHub, and Google Cloud), reduced deployment time from 20 minutes to 5 minutes, increased release frequency by 30%, and strengthened secure coding practices (OWASP-aligned guidelines, Snyk, and compliance frameworks for PCI-DSS and KYC). As a tech lead, I’ve run SCRUM ceremonies, mentored teams, led system design across SOA/microservices/event-driven patterns, migrated monitoring from Sentry to NewRelic, and maintained an on-call rotation resolving 95% of escalations within 24 hours through thorough root-cause analysis.