Takudzwa Anna Zimangaro

Supports securities operations and SWIFT financial messaging using ISO 15022 and ISO 20022. Investigates transaction and messaging exceptions, coordinates resolution with stakeholders, and supports UAT and functional testing.

Reviewed customer account, payment, and refund information to investigate disputed charges and transaction discrepancies. Used Salesforce.com and Jira Service Desk to document investigations and track issues.

Performed AML checks and customer due diligence before processing VAT/tax-free refunds. Reviewed documentation for completeness and consistency, contacted customers to verify details, and escalated concerns when needed.

Supported client and retailer onboarding by collecting required information and completing KYC and due-diligence checks. Performed quality checks across processes, documented evidence, and reported recurring issues.

Checked client and retailer onboarding records against required information, flagging missing or inconsistent details. Assisted with KYC verification and supported test planning and execution.

Checked parent and guardian identity and consent as part of registration and onboarding. Reviewed registration records for completeness, followed up on missing documentation, and handled confidential information.

Coordinated customer and retailer onboarding, ensuring KYC and due-diligence steps were completed. Reviewed customer records to identify recurring problems and worked with stakeholders to resolve issues.

Assisted with client and retailer onboarding by collecting customer information and supporting documents. Maintained customer records, responded to queries, and escalated unresolved issues.

Agile Project Management with Jira certification from Learning Tree International, completed in February 2026.

Certified SAFe 6 Agilist certification from Scaled Agile, Inc., completed in January 2026.

Certified First Aid Training (CPR, AED, Emergency Response) from Medicover, completed in March 2026.

Advanced Certified ScrumMaster (A-CSM) certification from Scrum Alliance, completed in May 2026.

Certified ScrumMaster (CSM) certification from Scrum Alliance, completed in October 2025.

Bachelor of Arts in Psychology from the University of Economics and Human Sciences Warsaw, completed from October 2021 to July 2024.

Diploma in Fraud Management & Anti-Money Laundering Awareness from Alison, completed in December 2023.