Open to opportunities

Paul Jobo

@pauljobo

Customer support specialist with experience in live chat, complaints, web design, and branding. Passionate about solving problems and growing remotely

South Africa

Message

What I'm looking for

I’m looking for an environment which encourages me to succeed and grow professionally, where I can utilize my skills and knowledge appropriately—especially in customer-focused support, complaints handling, and staying effective under pressure.

I’m a customer support professional with experience in phone support, live chat, and complaints resolution, where I’ve learned how to communicate effectively, solve problems, and create positive customer experiences. Beyond customer service, I enjoy web design, branding, and creating content that helps businesses present themselves professionally. I’m always looking for opportunities to learn, improve my skills, and contribute to teams that value growth, collaboration, and great service.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Concentrix

Sep 2025 - Mar 2026 (6 months)

Provided customer service for the iD Mobile campaign. Met KPIs, boosted team performance, and took on additional (managerial) duties.

Customer Support KPI Management Multitasking Written Communication Problem Solving Managerial Duties

Complaints Agent Advisor

Concentrix

Mar 2026 - Present (4 months)

Handled customer complaints within the iD Mobile campaign and ensured daily complaint resolution standards were upheld. Demonstrated resilience and fast learning to excel in the role.

Complaints Handling Daily Resolution Management Resilience Flexibility Quick Learning