PAULINE PIETERSEN

Conduct market research and evaluate properties for listings, assist with advertising and client viewings, and provide administrative support including documentation, cold calling, and event coordination.

Managed communications, client database, and transaction documentation, and scheduled viewings and appointments for the lead agent to streamline sales operations.

Oversaw multi-department operations including kitchen, bakery, and fresh produce; supervised staff, managed inventory and cost control, and implemented promotions to drive sales.

Directed branch sales and operations, led a team of 14 staff, and achieved profitability and customer satisfaction targets through performance management and process improvements.

Oversaw sales performance and inventory management, ensured team met sales KPIs, and delivered high levels of customer service.

Supervised 62 administrative staff across departments, managed compliance and budgeting, and led strategic administrative planning to support business operations.

Completed Matric at Hatfield Girls High School, graduating in 1996.