Paul Elliott

Directed Telecom and Systems Operations, managing network infrastructure across 150 IDFs and coordinating new construction requirements. Spearheaded vulnerability remediation, implemented a $6M AI camera project, and drove cost management for service vendors.

Managed site operations across fourteen globally distributed datacenters, leading two DC Ops teams and hiring nine engineers. Implemented Thales cryptographic security solutions, developed datacenter standards for audit compliance, and managed deployments of microservices.

Piloted cutting-edge technologies in a hyper-scale growth environment, implementing and disseminating SOPs and best practices. Acted as primary contact for local datacenter sites, oversaw multiple core network infrastructure overhauls, and managed inventory tracking for ISO audits.

Consulted on client requirements for site installation and networking solutions, performing IT capacity planning with finance and other departments. Rolled out firewall and network solutions for development environments, and deployed Server and Network access control for major events.

Implemented and maintained systems for PCI-DSS 1.2 and 2.0 certifications, participating in audits and remediation actions. Built IP networked and virtual environments for various sites, provided remote troubleshooting, and developed a PRTG monitoring system.

Protected information flow in a sensitive large-scale Datacenter environment, presenting weekly Change Management proposals to IT Operations. Performed Cisco switch configuration, handled IP subnet assignment, and managed daily workload for infrastructure installations.

Managed and maintained computer systems and networks, ensuring optimal performance and security. Provided comprehensive technical support to users and oversaw system upgrades and troubleshooting.

Provided first-line technical support to internal users, resolving hardware and software issues efficiently. Managed and tracked merchandise inventory, ensuring accurate stock levels and streamlined operations.

Delivered technical support for educational software and hardware products, addressing customer inquiries and resolving technical issues. Maintained high customer satisfaction through effective communication and problem-solving.

Completed advanced studies in information security management. Gained specialized knowledge in protecting information assets and managing security risks.

Focused on advanced topics in telecommunications and network management. Developed expertise in designing, implementing, and managing complex network infrastructures.

Undertook advanced coursework in data science principles and applications. Developed skills in data analysis, machine learning, and statistical modeling.

Studied core principles of business information technology with a focus on decision support systems. Gained expertise in leveraging data and technology to aid strategic business decisions.