Paula User

I am a consultant and marketing analyst with a strong background in operations, process optimization, and technology implementations across corporate and regional environments.

At UKG I provided functional consulting for benefits management implementations, configuring software to meet operational and regulatory requirements while delivering end-to-end support, training, and post go-live assistance.

Previously, I managed online distribution channels at SABRE, improving platform performance and coordinating with development and account teams, and I spent several years as a claims analyst handling comprehensive claim review and cross-department coordination.

I am recognized for analytical thinking, service orientation, and a collaborative work style, and I pursue continuous improvement through requirements analysis, testing, and user-focused enhancements.