Looking for a job

Paul Adesanya

@pauladesanya

Customer service agent and dispatcher at MasterRoadsideServices who handled 7,000+ calls and converted inquiries into bookings at a 90% rate.

Nigeria

Message

What I'm looking for

I’m looking for customer service or dispatch work where I can handle inbound requests, coordinate help, and support customers. I’m comfortable working remotely and available for flexible shifts, including nights, weekends, and holidays.

At MasterRoadsideServices (SaferRoadRescue), I handled 7,000+ inbound calls from customers across the US and Canada and maintained a 90% lead-to-booking conversion rate. I located customers using GPS coordinates and Google Maps, then sourced and dispatched vendors based on location, availability, response time, and cost.

As a SportsWriter for CorrectScoreToday, I covered breaking football news and wrote match previews, post-match reports, and transfer window coverage. I also created SEO-optimised long-form articles combining statistics and tactical analysis.

At NigeriaInfo, I joined live broadcasts and provided real-time football commentary. My broadcasting training at NationalBroadcastingAcademy covered pronunciation and articulation, voice presentation, and radio communication.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Master Roadside Services

May 2025 - Jul 2026 (1 year 2 months)

Handled 7,000+ inbound calls from customers across the US and Canada, including calls routed from AAA, HONK, Allied Insurance, and Dispatch Motors. Maintained a 90% lead-to-booking conversion rate while consistently hitting daily targets.

Inbound Call Handling Dispatch Coordination Vendor Sourcing Customer De escalation Booking Conversion CRM Software Google Maps GPS navigation Payment Processing Microsoft Office Google Workspace Zoom

Sports Writer

CorrectScoreToday

Jan 2024 - Jan 2025 (1 year)

Covered breaking football news under tight editorial deadlines, publishing match previews, post-match reports, and transfer window coverage. Researched stories across multiple sources to ensure accuracy, working independently in a fully remote setup.

SEO Research Writing Football Analysis Remote Work