Paula Cepeda01

PC

Looking for a job

Paula Cepeda01

@paulacepeda01

I deliver trilingual customer support and medical interpretation across fast-paced, multicultural environments.

What I'm looking for

I'm looking for a role where I can use English, Spanish, and French to support people, resolve issues, and collaborate effectively in a diverse, fast-paced environment.

I've supported customers remotely at Teleperformance and IntouchCx, handling service needs in fast-paced environments.

As a Medical Interpreter at Teleperformance, I facilitated communication in English, Spanish, and French, drawing on active listening and clear communication.

I've spent four consecutive summers at Camp Duncan in the Chicago area as a Camp Counselor and in leadership, coordinating teams and working across cultures.

I hold a Bachelor's degree in Foreign Languages focused on English and French and am pursuing a Master's in Educational Management.

Experience

Work history, roles, and key accomplishments

CD

Leadership

Camp Duncan

May 2026 - Sep 2026 (4 months)

Held a leadership role at a summer camp, overseeing activities and guiding staff.

Leadership Team Coordination Communication Skills Conflict Resolution Cultural Adaptability

TE

Medical Interpreter

Teleperformance

Sep 2025 - Jun 2026 (9 months)

Provided medical interpretation services, facilitating communication between patients and healthcare providers.

Medical Interpretation Trilingual English Spanish French Communication Skills Cultural Competence

IN

Customer Service Representative

IntouchCx

Mar 2024 - May 2024 (2 months)

Provided customer service support, handling inquiries and resolving issues for clients.

Customer Service Communication Skills Conflict Resolution CRM Systems

TE

Customer Service Representative

Teleperformance

Oct 2023 - Jan 2024 (3 months)

Provided customer service support, handling inquiries and resolving issues for clients.

Customer Service Communication Skills Conflict Resolution CRM Systems

CD

Camp Counselor

Camp Duncan

Jun 2023 - Aug 2023 (2 months)

Supervised and engaged campers in activities, ensuring safety and promoting a positive camp experience.

Leadership Team Coordination Communication Skills Conflict Resolution Cultural Adaptability

Education

Degrees, certifications, and relevant coursework

UC

Universidad Pedagógica y Tecnológica de Colombia

Master, Educational Management

Pursuing a Master's in Educational Management, currently in the second semester.

UC

Universidad Pedagógica y Tecnológica de Colombia

Bachelor's degree, Foreign Languages

2019 - 2026

Completed a Bachelor's degree in Foreign Languages with an emphasis on English and French, graduating on October 16, 2026.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

FreshDesk

Availability

Looking for a job

Location

Colombia

Authorized to work in

Salary expectations

37k+ USD

Job categories

Medical Interpreter Customer Service Camp Counselor Team Lead

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