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leiner rodriguez

@leinerrodriguez

Customer Success Consultant in logistics tech | Account management, cross-functional escalations & process improvement | Bilingual EN/ES

Colombia

Message

What I'm looking for

Seeking a 100% remote, full-time role in Customer Success, CS Operations, or Account Management with a US or international team. I want to own a portfolio, work across teams, and improve processes, with room to grow into strategic work. Bilingual (English/Spanish), based in Colombia, available in US Central Time. Employee contract (direct or EOR).

International Business student with hands-on experience in customer success and cross-functional operations in a fast-paced, high-volume environment.

At CloudTrucks, through Lean Solutions Group, I manage two books of business: a high-volume inactivity niche of ~60 accounts per week, where early detection of roadblocks makes the difference, and a Premium segment of 8-10 accounts per week that calls for a more consultative, high-touch approach. Using Salesforce for case management and tier-based prioritization, I tailor solutions to each account’s needs, from incentives to financial assistance.

I work best where several teams intersect. I’m the point of coordination on complex escalations, working directly with the COO and Finance on financial assistance decisions, repair payments for Fleet First breakdowns, and off-trip cash advances, from the first signs of inactivity to the offboarding kickoff when retention isn’t possible.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

Lean Solutions Group

Sep 2025 - Present (1 year 1 month)

Manage ~60 inactive accounts/week and 8-10 Premium (Fleet First) accounts/week with an 80% touch rate. Work with the COO and Finance on financial assistance and cash advances, process repair payments, and coordinate escalations with Risk and Trailers through the offboarding kickoff.

Salesforce Cross functional Coordination Executive Communication Retention Strategy Escalation Management Conflict Resolution Dialpad Spreadsheets

CS Project & Operations Coordinator

Lean Solutions Group

Sep 2024 - Sep 2025 (1 year)

Oversaw the driver lifecycle from application to offboarding. Used Airtable and Google Sheets to track mileage, revenue, and driver status, and authored SOPs for onboarding, tracking, offboarding, and compensation. Analyzed weekly driver metrics to propose retention incentives and acted as liaison between Uber Freight, CloudTrucks, and internal teams to resolve operational escalations.

Project Coordination SOP Development Airtable Google Sheets Stakeholder Management Client Onboarding Cross Functional Communication Customer Success Data Analysis Operations Management

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma del Caribe

Bachelor's Degree, International Business and Finance

2023 -

Grade: 4.5

Activities and societies: Attendee, V Congreso Internacional CICAEC (15 hours), organized by the UAC Faculty of Administrative, Economic and Accounting Sciences. Barranquilla, Colombia, November 2023.

Expected graduation in 2027. Coursework in international trade, finance, and project management.