Patsy Kate User
@patsykateuser
Healthcare project manager at Capital Ambulance KSA who improved workflows and implemented digital patient-transfer records.
PhilippinesWhat I'm looking for
At Capital Ambulance KSA, I supported healthcare operations and led cross-functional initiatives spanning process improvement, digital systems, proposals, and implementation. I designed SharePoint workflows for recruitment and payroll, and developed automated patient-transfer records with reporting and remote data extraction from ambulance tablets.
I also led the transition from proposal to implementation for an international EPCM company, coordinating the setup of its medical first-aid clinic. My work covered operational readiness, healthcare staffing, procurement, and ambulance and homecare operations.
At Capital Ambulance UAE, I helped build the foundation for the group's KSA ambulance and homecare operation, including its initial SharePoint platform and policies, procedures, and workflows. I also supported the company's first major KSA ambulance service proposal and coordinated the acquisition and cross-border delivery of ambulances and medical equipment.
Earlier, at Pioneer Medical Services, I led HR, administrative, compliance, commercial, and healthcare support functions across three companies and led CARF accreditation and implementation. I'm a U.S. Registered Nurse and PMP credential holder, particularly interested in healthcare business analysis, process improvement, digital transformation, and project implementation.
Experience
Work history, roles, and key accomplishments
Project Manager
Capital Ambulance KSA
Nov 2022 - May 2025 (2 years 6 months)
Selected as the UAE-branch representative to support the company's Saudi Arabia operations, later relocating permanently to KSA working alongside a predominantly junior-level management and operations team to support and lead cross-functional initiatives across healthcare operations, process improvement, digital systems, commercial proposals, and project implementation.
Business Analysis & Digit
Business Services Manager
Capital Ambulance UAE
Jan 2022 - Oct 2022 (9 months)
Recruited back to support the group's expansion into Saudi Arabia, initially providing cross-functional support across recruitment, administration. and operations while helping build the foundation for a new ambulance and homecare services operation in KSA.
Business Analysis & Process Development
- Researched KSA healthcare and labor requirements, supported regulatory and office-readiness planni
Operations Supervisor (Project Lead | Startup Ambulance Division)
Al Masaood
Sep 2021 - Dec 2021 (3 months)
Selected by one of the UAE's top 10 oil and gas companies to lead support for the development of its new ambulance division, contributing from business case development and regulatory planning through procurement, workforce preparation, and implementation.
Business Analysis & Business Case
- Developed a 5-week business case through requirements elicitation, startup scope definition, service plan
Human Resources Officer
Etimad Al Alamiah General Transportation
May 2021 - Nov 2021 (6 months)
Supported day-to-day HR operations, with responsibility for recruitment and talent acquisition, employee administration, leave and attendance management, payroll and compensation, employee relations, and compliance with UAE Labour Law and company policies. Coordinated with PRO and government authorities on employee-related requirements and supported the full employee lifecycle from recruitment and
Human Resources and Admin Manager
Pioneer Medical Services
Nov 2016 - Dec 2020 (4 years 1 month)
Led cross-functional HR. administrative, compliance, commercial, and healthcare support functions across the company and two sister companies, translating organizational and client requirements into processes, projects, proposals, and practical business solutions.
Business Analysis & Process Improvement
- Analyzed organizational, client, and operational requirements; developed and improved polic
Administrative Officer | Ambulance & Homecare Services
Pioneer Medical Services
Jul 2014 - Nov 2016 (2 years 4 months)
Joined the company during its inception as the sole office-based employee, supporting the development of its administrative, HR, procurement, commercial, licensing, and operational foundations as the organization grew.
- Established foundational policies, procedures, workflows, and administrative systems across HR, ambulance, and homecare functions.
- Managed tender, RFP, and RFQ requirements a
Education
Degrees, certifications, and relevant coursework
New York State Education Department
USRN
Jun 2026 · Expires May 2029
Project Management Institute
Project Management Professional (PMP)
Sep 2026 · Expires Sep 2029
Coursera
Google Project Management Professional Certificate(v.3)
Jan 2026
Capstone: Applying Project Management in the Real World
Jan 2026
Project Planning: Putting It All Together
Nov 2025
Agile Project Management
Dec 2025
Project Execution: Running the Project
Dec 2025
Project Initiation: Starting a Successful Project
Nov 2025
Foundations of Project Management
Sep 2025
Centers for Disease Control and Prevention
Nursing Home Infection Preventionist Training Course
Jan 2024
Project Management Institute
PMI Kickoff Predictive
Mar 2024 · Expires Mar 2029
Six Sigma: Green Belt
Jul 2023
Business Writing Principles
Jul 2023
High Performance Habits (Blinkist Summary)
Apr 2022
Inventory Management Foundations
Mar 2022
Quality Management Foundations
Mar 2022
Data-Driven Learning Design
Mar 2021
Build a Company Learning and Development Program
Mar 2021
Creating a Culture of Learning
Mar 2021
Motivating Your Team to Learn
Mar 2021
Saint Louis University
Bachelor of Science - BS, Bachelor of Science in Nursing
2008 - 2012
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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