Patrick User
@patrickuser25
Customer service associate at Home Depot supporting customers with purchases, rentals, and equipment guidance.
CanadaWhat I'm looking for
At Home Depot, I assist customers with purchases, rentals, and inquiries, and help them find solutions using my product and equipment knowledge.
I process transactions, create customer profiles, and manage rental orders using point-of-sale, COM, and tool rental software. I also educate customers on equipment operation, safety procedures, and rental agreements.
As a Residence Life Don at St. Jerome’s University College, I supported resident well-being, responded to emergencies, and connected residents with appropriate resources. I also planned events to promote student engagement and inclusion.
Experience
Work history, roles, and key accomplishments
Assisted customers with purchases, rentals, and inquiries while providing excellent customer service. Processed transactions, created customer profiles, and managed rental orders using point-of-sale and tool rental software.
Residence Life Don
St. Jerome's University College
Aug 2021 - Dec 2022 (1 year 4 months)
Supported resident well-being through one-on-one check-ins and relationship building. Responded to mental health, medical, and safety-related emergencies and connected residents with appropriate resources.
Delivered exceptional customer service by supporting guest needs, resolving concerns, and creating positive dining experiences. Maintained a Guest Service Score exceeding 75% through effective communication and relationship-building skills.
Education
Degrees, certifications, and relevant coursework
University of Waterloo
Bachelor of Psychology Honours, Psychology
Bachelor of Psychology Honours Graduate with SRF Minor.
safeTALK
safeTALK Suicide Alertness Training, Suicide Alertness
Completed safeTALK Suicide Alertness Training.
WHIMIS
WHIMIS Certification, Workplace Hazardous Materials
Certified in WHIMIS.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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