Patrick Boda

I’m a Bilingual Customer Service & Brand Support Specialist (English/French), delivering comprehensive support across luxury retail and premium consumer brands through Salesforce and SAP CRM.

At Ventrica (Puig), I’ve served as a French & English Brand Ambassador, providing premium bilingual support via phone, email, and digital channels. I resolve enquiries on orders, delivery, returns, and after-sales while representing luxury brands with consistently excellent service and hitting customer satisfaction KPIs.

Previously at The LEGO Group, I worked as a Multilingual Customer Service Representative, handling product enquiries, orders, and digital troubleshooting. I used Salesforce and SAP CRM to manage customer interactions and resolve complex cases while maintaining high customer satisfaction.

I’m confident in complaint resolution, order processing, and issueresolution, with strong problem-solving and translation & interpretation skills. I bring a customer-first mindset, using Microsoft Office and remote working practices to keep service quality high.