Open to opportunities

Patricia Kahare

@patriciakahare

Message

I drive customer retention through technical operations, strategic engagement, and reliable delivery.

Kenya

Message

What I'm looking for

I'm seeking to lead high-performing customer experience teams, use my technical foundation to improve client outcomes, and drive sustainable business growth through retention, adoption, and streamlined delivery.

At Identigate Integrated Solutions, I improve enterprise implementation efficiency through data-driven project tracking, reducing time-to-value by 30%. I lead MBRs and QBRs, connect technical delivery to client KPIs, and coordinate UAT and escalations with DevSecOps teams to maintain 99.9% system uptime.

I've built my career across customer success, IT infrastructure, fintech, and operations. At Car & General, I improved support efficiency through structured ticketing, administered SQL databases, and supported SAP and Crystal Reports; at Equity Bank, I managed client engagements, monitored corporate risk, and supported loan recovery.

I'm focused on translating complex technical requirements into customer value, strengthening client adoption, and leading high-performing CX and operations teams that drive sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Technical Field Operations Manager

Current

Identigate Integrated Solutions Ltd

Nov 2024 - Present (1 year 10 months)

Improved implementation efficiency by 30% through a data-driven project tracking system and drove strategic retention by engaging C-suite stakeholders. Guaranteed 99.9% system uptime and led MBRs/QBRs to align product features with client KPIs.

Project Tracking Stakeholder Engagement UAT coordination SLA Management QBRs Product Adoption