Chris Kililo

CK

Looking for a job

Chris Kililo

@chriskililo

I drive customer retention, technical sales, and banking technology implementation across African markets.

What I'm looking for

I'm looking for opportunities where I can strengthen customer retention, grow revenue through technical sales, and deliver banking technology implementations that improve customer experience and operational performance.

I manage business support and retention for Craft Silicon across Zambia, Zimbabwe, and Botswana, maintaining a $100 million customer portfolio while reducing churn by 30% and improving onboarding from 10 days to four.

I've delivered core banking, internet banking, mobile banking, agency banking, POS, and bill-payment integrations for financial institutions across Africa and beyond, combining implementation support with technical sales, training, and customer success.

Experience

Work history, roles, and key accomplishments

CL

Current

Business Support & Retention Manager

Current

Craft Silicon Limited

Jul 2024 - Present (2 years 2 months)

Managed new market development and retention across Southern Africa, achieving significant upsell and reducing customer churn by 30%.

Technical Sales Customer Retention Reporting Service Excellence Market Development

AL

Customer Service Associate I

Alpaca Securities LLC

Apr 2022 - Jul 2024 (2 years 3 months)

Provided customer support and resolved complex issues, driving process improvements and ensuring compliance.

Customer Support Issue Resolution Compliance Process Improvement

CL

Country Manager, Ghana & West Africa

Craft Silicon Limited

Mar 2019 - Mar 2022 (3 years)

Oversaw strategic operations, business development, and brand implementation, securing partners and driving customer acquisition.

Strategic Planning Business Development Brand Management Project Management Corporate Trainer

CL

Support & Implementation Engineer

Craft Silicon Limited

Dec 2012 - Feb 2019 (6 years 2 months)

Deployed banking solutions and provided technical support, contributing to business growth from 100 to 100,000 transactions per day.

Banking Solutions Technical Support Training Pre Sales Integration

Education

Degrees, certifications, and relevant coursework

FA

Financial Industry Regulatory Authority

Securities Industry Essentials (SIE), Securities

Securities Industry Essentials (SIE) certification from FINRA, completed on 30 June 2023.

SU

Strathmore University

Bachelor, Business Information Technology

Bachelor in Business Information Technology from Strathmore University, completed in 2012.

SU

Strathmore University

Diploma, Business Information Technology

Diploma in Business Information Technology from Strathmore University, completed in 2009.

KA

Kareng’ata Academy

Kenya Certificate of Secondary Education, Secondary Education

Kenya Certificate of Secondary Education from Kareng’ata Academy, completed in 2007.

Tech stack

Software and tools used professionally

Microsoft SQL Server

Zendesk

Jira

HubSpot

Windows Server

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