Open to opportunities

Patrice User

@patriceuser1

Message

I’m a Senior Salesforce Administrator delivering secure, scalable CRM automation and data quality.

United States

Message

What I'm looking for

I’m looking for a Salesforce role where I can lead secure administration, automation with Flow, data quality improvements, and compliant release management—ideally in a regulated environment that values platform stability and measurable adoption gains.

I’m a Certified Salesforce Administrator with 6+ years of experience managing and optimizing Salesforce environments for commercial and federal organizations. I focus on compliance, platform stability, and operational excellence—especially in regulated environments.

In my current role, I administer and support Salesforce for 500+ users across multiple business units, maintaining 99.9% system availability. I’ve reduced unauthorized access incidents by 30% through stronger security configuration, and improved CRM data accuracy by 25% using validation rules, duplicate management, and governance initiatives.

I build automation and visibility that leadership and end users can act on. I’ve designed and implemented 100+ Flow automations, created and maintained 50+ reports and executive dashboards, and increased platform adoption by 30% by delivering training for 200+ end users.

I also own the release and integration side of the platform. I’ve led Salesforce release management across development, testing, and production, deploying 75+ releases with minimal post-deployment issues, and supported third-party integrations using REST/SOAP APIs—reducing manual data entry by 50%.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Administrator

Current

Proesis Biologics

Jul 2023 - Present (3 years)

Administer and support Salesforce for 500+ users across multiple business units, maintaining 99.9% system availability. Manage access/security, build Flow automations, deliver reports/dashboards, lead release management, improve data quality, and support REST/SOAP integrations.

Salesforce Administration User Access Management Profiles Permission Sets Sharing Rules Flow Builder Workflow Automation Validation Rules Dashboards Release Management Data Governance REST APIs User Training

Senior Salesforce Administrator

IBM Corporation

Sep 2020 - Jul 2023 (2 years 10 months)

Administer IBM’s Salesforce Government Cloud environments supporting 1,000+ users, ensuring security and compliance. Support Service Cloud/Experience Cloud solutions, automate processes with Flow Builder, participate in release activities using Copado/Git/Change Sets, and lead data quality initiatives to reduce duplicates.

Salesforce Administration Profiles Permission Sets Sharing Rules Service Cloud Experience Cloud Compliance & Security Flow Builder Copado Git Change Sets Data Quality Duplication

Salesforce Full Stack Engineer

Marphy Jay Productions

Jan 2020 - Aug 2020 (7 months)

Configure and customize Salesforce applications for 100+ users, including custom objects, page layouts, validation rules, and automation solutions. Integrate Salesforce with external platforms via REST/SOAP APIs and lead data migration/cleansing and Agile development/deployment for platform enhancements.

Salesforce Configuration Custom Objects Layout Validation Rules Automation REST APIs Data Migration Data Cleansing Data Validation Agile Scrum SDLC Deployment

Information Systems Analyst

Toyota Motor North America

Aug 2018 - Aug 2019 (1 year)

Develop automation solutions using Python and UiPath to reduce manual reporting and improve operational efficiency. Support system upgrades and enterprise infrastructure work impacting 1,000+ users, assist with software updates/security patches, contribute to network modernization, and resolve end-user technical issues/service requests.

Python Automation system updates Enterprise Infrastructure Network Modernization Performance Optimization Technical Troubleshooting