Open to opportunities

Chaitanya Madduri

@chaitanyamadduri

Message

Salesforce Administrator with 8+ years delivering HIPAA-compliant CRM automation, integrations, and user support.

Zimbabwe

Message

What I'm looking for

I’m looking for a healthcare-focused team where I can own Salesforce administration end-to-end—automation with Flows, secure integrations, and user enablement—so we deliver compliant, reliable CRM experiences and measurable operational efficiency.

I’m a Salesforce Administrator with 8+ years of experience supporting CRM administration, system optimization, and end-user troubleshooting in enterprise healthcare environments. I focus on building reliable, scalable Salesforce solutions that help teams operate with confidence while handling sensitive patient and member data.

At Optum/AbleTo, I translated business requirements into Salesforce solutions using Flows, validation rules, page layouts, and Lightning App Builder (Dynamic Pages). I configured and maintained custom objects, fields, record types, and dashboards to improve user experience, data integrity, and operational decision-making.

I also supported API-based integrations using REST services and streamlined contact center operations through integrations with Nice InContact. I ensured compliance with HIPAA/PHI/PII requirements, managed user access with profiles and permission sets, and participated in UAT and SDLC activities including requirements, testing, and deployment.

Beyond administration, I automate business processes to reduce manual effort and improve efficiency. I’ve resolved 3800+ support tickets with a 95% resolution rate, earned multiple “Star of the Month” awards, and was promoted twice at Optum/AbleTo for consistent high performance and contributions.

Experience

Work history, roles, and key accomplishments

Senior Salesforce Administrator

Optum (AbleTo)

Jun 2021 - Feb 2026 (4 years 8 months)

Owned and administered Salesforce for a healthcare environment, translating business requirements into scalable solutions using Flows, validation rules, and Lightning App Builder. Resolved 3,800+ support tickets with a 95% resolution rate and maintained HIPAA/PHI-compliant handling of sensitive patient/member data.

Salesforce Administration Lightning App Builder Salesforce Flows Validation Rules Reports And Dashboards Service Cloud HIPAA

Salesforce Administrator

Live Nation Entertainment

Apr 2019 - May 2021 (2 years 1 month)

Customized Salesforce to support business workflows and improve usability through configuration of objects, validation rules, page layouts, record types, and Lightning components. Managed data migration and cleansing, supported external system integrations, and delivered reporting and dashboards for operational insights.

Salesforce Administration Custom Objects Validation Rules Lightning App Builder Reports And Dashboards Data Cleanse Integration

Junior Salesforce Administrator

HealthDetail

Apr 2017 - Apr 2019 (2 years)

Supported call center operations by managing CRM data and automating report generation with Conga Composer to improve reporting accuracy and efficiency. Configured healthcare-focused data capture using custom objects/fields and record types, maintained data integrity, and performed data imports/exports and troubleshooting.

Conga Salesforce Administration Custom Objects Reports And Dashboards Data Quality Management Data Imports Record Types