Archana Kalburgi
@archanakalburgi
Salesforce Administrator with 5+ years configuring Sales & Service Cloud to boost adoption.
ZimbabweWhat I'm looking for
I’m a Salesforce Administrator with 5+ years of experience configuring and supporting Salesforce solutions in Sales Cloud and Service Cloud (Lightning Experience). I specialize in Flows, security model and data governance, reporting, and user support—streamlining business processes, improving data quality, and driving user adoption across large-scale environments (1,100+ users).
I build automation for workflows (Flows, validation rules, approval processes) and optimize service operations through Omni-Channel and Live Agent case routing. I also manage user access using profiles, roles, permission sets, sharing rules, and public groups, and I ensure reliable deployments and data integrity through sandbox testing, change sets, data cleansing, and deduplication.
Experience
Work history, roles, and key accomplishments
Salesforce Administrator
University of California
Jul 2022 - Present (3 years 11 months)
Configured and supported Salesforce Service Cloud, improving case management processes and user productivity for 1,100+ users. Built Flows, validation rules, approvals, Omni-Channel/Live Agent routing, and dashboards, and handled data migration, cleansing, and deduplication to improve data quality and system usability.
Administered Salesforce for Sales and Service Cloud users by configuring objects, fields, page layouts, validation rules, and approvals to reduce manual effort. Managed security (roles, profiles, permission sets, sharing rules), built reports/dashboards, and supported data migration, sandbox refreshes, and user onboarding to improve adoption.
Project Coordinator
Markelytics Solutions India Pvt Ltd
Oct 2012 - Mar 2018 (5 years 5 months)
Managed IT projects by gathering and documenting business requirements and coordinating between business and technical teams. Ensured timely delivery and stakeholder communication while supporting system improvements.
Education
Degrees, certifications, and relevant coursework
University of California
Salesforce Administration
2022 -
Salesforce Administrator study/program at the University of California (Jul 2022–present).
Bangalore University
Bachelor of Arts (BA)
Bachelor of Arts (BA) from Bangalore University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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