Patrice Greens MUYUMBA

Proactively monitor B2B incidents and ensure high availability across critical sites, improving service uptime and customer experience. Lead service governance, corrective actions, and SLA/KPI performance with C-level and operational stakeholders, driving improved SLA compliance and revenue protection.

Proactively monitors incidents for critical B2B sites to ensure high availability and improve customer experience. Leads service governance (weekly/monthly) to drive accountability and improve SLA compliance.

Manages IN & VAS infrastructure availability and performance through proactive monitoring to maintain SLA-aligned uptime. Leads capacity planning, system migrations, and redundancy architecture for critical nodes to prevent service disruption.

Manage IN & VAS platform availability and performance through proactive monitoring, capacity planning, and system migrations to maintain high uptime. Coordinate cross-functional teams on infrastructure roadmaps and implement risk mitigation with redundancy architecture to sustain SLA compliance.

Leads end-to-end technical operations for B2B and FTTH services, ensuring high availability and reliability. Manages incident and problem management, tracks KPIs (availability/latency/MTTR/fault resolution), and coordinates with NOC, field operations, vendors, and engineering to improve service delivery.

Lead end-to-end technical operations for B2B and FTTH services, ensuring high availability and reliability. Drive incident and problem management, KPI tracking, and field operations (including fiber rollout) to improve SLA adherence and customer experience.

Manages global service delivery operations across international partners to ensure multi-country network continuity. Oversees roaming and interconnect performance with real-time monitoring of international traffic and provides executive reporting for partner and expansion decisions.

Manage global roaming and interconnect service delivery operations to ensure multi-country network continuity. Oversee roaming/interconnect performance with real-time monitoring and executive reporting to support partner management and international expansion decisions.

Lead high-severity, 24/7 incident management for Core and RAN network outages, coordinating war-room responses to minimize business impact. Perform RCA and implement preventive measures to reduce recurrence, maintaining clear stakeholder communication during crises.

Leads high-severity incident management for Core and RAN network outages, coordinating war-room responses to minimize business impact. Conducts RCA and implements preventive measures to reduce recurrence.

Manages the change management lifecycle, including risk assessment, approvals, and scheduling. Facilitates CAB/SCAB governance and maintains audit-ready reporting aligned with compliance and governance standards.

Delivers sales and customer engagement strategies to support customer acquisition and retention. Manages customer interactions while adhering to quality standards to improve customer satisfaction.

Provides first-line support through high-volume customer interactions aligned with SLA targets. Supports sales and service delivery across voice, data, and mobile financial services.

Installs and commissions telecom infrastructure to support network deployment readiness. Ensures compliance with safety and operational standards during execution.

Maintains network infrastructure to ensure service availability and performance. Resolves transmission and connectivity issues based on NOC alerts, and performs preventive maintenance to support network expansion and commissioning projects.

Completed training/certification in 2G/3G/4G Packet Switched Core Network concepts.

Completed ITIL 4 Foundation training course.

Completed Scrum Master Fundamentals training.

Completed Executive Leadership Fundamentals training.

Completed Situational Management training.

Completed training and became a Certified Call Center Professional.

Completed Customer Service over Phone training.

Completed training on repositioning the customer at the heart of strategy.

Completed Marketing Analysis: KPIs training.

Completed Huawei Academy training in IP Technology, Change Management, and Incident Management processes.

Completed a Community Manager & Digital Project Manager certification program.

Completed a Bachelor’s degree in Telecommunications (Radio Transmission & Network Engineering) at ISTIA College.