Patience Onwubiko

I’m a Customer Success and Implementation professional with 3+ years of experience leading customer onboarding, implementation coordination, and cross-functional collaboration across B2B SaaS.

In my current role, I serve as the primary point of contact for 90–100 global customers, co-leading 50+ onboarding and implementation projects from kickoff to go-live. I deliver training, monitor customer health, resolve implementation risks, and support adoption, renewals, and expansion—while partnering closely with Engineering, Product, Sales, and Support.

I’ve driven major outcomes, including recovering a $200K ARR enterprise account by increasing adoption from 31% to 74% (and improving NPS from 4 to 71) and supporting recovery of a $120K Salesforce implementation with adoption rising from 15% to 85%, achieving 100% Year-1 renewal and contributing to a $48K upsell. I’m consistent about quality—maintaining 95%+ CSAT and 100% SLA compliance—while building customer success plans, running 20+ QBRs, and using automation to streamline workflows.