Passant Mohamed

Oversaw a small team, providing guidance and support for smooth operations. Implemented Monday Tool to organize workflows, track tasks, and improve efficiency. Created detailed SOPs and training materials for team processes.

Developed SOPs and training videos to guide the team in handling customer interactions. Collaborated with the growth team by generating regular reports on order processing and customer feedback metrics, analyzing data to identify insights and improve processes. Managed Amazon and Walmart marketplace operations, including order management, performance reporting, inventory coordination, and fulfillm

Handled verification, review, and entry of customer purchase orders into Salesforce (Lightning & Classic) including verifying contracts and processing credits and debits to ensure accurate billing and order tracking. Collaborated closely with the sales team and accounts receivable to follow up on orders, troubleshoot technical and operational issues, and ensure smooth order-to-cash processes for k

Coordinated with internal departments to manage the full order-to-cash cycle, ensuring timely and accurate order fulfillment from entry to delivery of flavors with key accounts in MENA region and Egypt such as PepsiCo for the highest level of customer satisfaction. Applied Lean Six Sigma approach to complete operational tasks regarding customer records, including customer-specific information and

Handled over 60 customer inquiries daily, regarding courses and exams, by calls and FB page.

Troubleshot technical problems regarding TVs through answering general questions by phone.

Provided continuous support to customers by phone concerning technical issues in smart phones and billing issues.

Configured B2B accounts’ orders into the system after verifying account information and handling order queries via Oracle software.

Maintained customers satisfaction through responding and troubleshooting hardware and network technical issues via CAP software.

Bachelor of Arts in English Language and Literature from the Faculty of Arts, Cairo University, from 2003 to 2007.