Pask Bo
@paskbo
Dedicated customer support professional with 4 years of experience.
SpainWhat I'm looking for
I am a customer support professional with over four years of experience in delivering exceptional service and solutions to clients. My journey began in the hospitality industry, where I honed my communication and problem-solving skills. I transitioned into customer support roles, where I consistently met and exceeded KPI targets while ensuring high levels of customer satisfaction.
During my tenure at 5CA, I not only handled customer support requests but also took on the responsibility of mentoring new agents. I believe in the importance of teamwork and collaboration, which is why I always strive to assist my colleagues and share knowledge. My commitment to providing personalized customer experiences sets me apart, as I focus on understanding individual client needs rather than offering generic responses.
With a strong foundation in customer support and a passion for helping others, I am eager to bring my skills to a new organization where I can contribute to a positive team environment and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Player Support
5CA B.V.
Sep 2022 - Present (2 years 9 months)
Handled customer support requests while consistently meeting and exceeding all key performance indicators (KPIs) such as email average handling time, quality, and CSAT. Served as a role model for new agents, providing assistance during training, offering guides, and conducting shadowing sessions to facilitate their improvement.
Customer Support
Webhelp Barcelona
Jun 2022 - Present (3 years)
Provided customer support from a home office setting. Focused on resolving client issues efficiently and maintaining high customer satisfaction.
Customer Support
Avedo Ströer
Feb 2021 - Present (4 years 4 months)
Delivered customer support services. Focused on meeting performance targets and ensuring customer satisfaction.
Commis de Rang
Capitan Cook
Dec 2018 - Present (6 years 6 months)
Worked as a Commis de Rang, assisting with restaurant operations. Gained experience in customer service and hospitality.
Chef de Rang
Mirador de Cabrera (Jörg Klausmann)
Jun 2017 - Present (8 years)
Served as Chef de Rang, responsible for managing a section of the restaurant and ensuring a high level of customer service. Developed skills in fine dining service and team coordination.
Apprentice Cook
L'Apprenti de la Cuisine, Restaurante Atenas
May 2016 - Present (9 years 1 month)
Gained initial experience in a kitchen environment. Assisted with various culinary tasks and learned about restaurant operations.
Education
Degrees, certifications, and relevant coursework
IES Santa Maria
High School Diploma, General Studies
Completed general studies at IES Santa Maria, focusing on a broad curriculum to prepare for further education and career opportunities.
Availability
Location
SpainAuthorized to work in
Job categories
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