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parnaz mah

@parnazmah

Business Strategy & Operations Manager at LÕVA CREATIVE STUDIO, streamlining project workflows to cut delivery time by 50%.

United Arab Emirates

Message

At LÕVA CREATIVE STUDIO, I lead business strategy and operations work, from business assessments and strategic roadmaps to coordinating client projects. I built standardized project workflows and templates that reduced delivery time by 50%.

I’ve led 30 client projects end to end, coordinating teams of 3+ and managing up to three projects at a time. We delivered 80% of projects on time, and 10 clients returned or generated additional business through referrals.

At TAAVON INSURANCE, I redesigned 35 end-to-end processes and removed 12 redundant steps and handoffs. The changes saved an estimated 15 working hours per month and reduced process errors by 35%.

At SAIPA INSURANCE COMPANY, I led strategic planning and performance management across 10 departments, designing a Balanced Scorecard framework with 150+ KPIs. Monthly reviews and corrective-action tracking helped increase the share of KPIs meeting target from 60% to 85% over three years.

Experience

Work history, roles, and key accomplishments

Current

Business Strategy & Operations Manager

Current

Lova Creative Studio

Dec 2023 - Present (2 years 9 months)

Conducted business assessments, market analysis, and operational reviews to identify growth opportunities and operational gaps. Developed strategic roadmaps and execution plans, facilitated executive workshops, and managed client relationships, leading 30 client projects end to end.

Business Operations Market Analysis Strategic Planning Stakeholder Management Project Management Client Management Cross functional Coordination Executive Level Workshops Process Improvement

Business Operations & Strategy Consultant

Ranga Consultancy Innovates

Mar 2023 - Nov 2023 (8 months)

Supported business expansion initiatives through market analysis, opportunity assessment, and strategic planning. Advised early-stage clients on business strategy, market entry, operational planning, and growth opportunities.

Business Strategy Market Analysis Strategic Planning Operational Planning Market Entry Consulting

Business Process Improvement Consultant

Taavon Insurance

Aug 2021 - Jul 2023 (1 year 11 months)

Analyzed and redesigned end-to-end business processes to improve operational consistency, efficiency, and organizational performance. Mapped workflows, identified bottlenecks, and developed process documentation and SOPs.

Process Improvement Process Mapping SOP Development KPI development Visual Paradigm Business Analysis Operational Efficiency

Head of Strategic Planning & Performance Management

Saipa Insurance Company

Mar 2015 - Feb 2022 (6 years 11 months)

Led strategic planning and enterprise-wide performance management across 10 departments, working with approximately 30 senior and functional managers. Designed and implemented a Balanced Scorecard framework covering 150+ performance and process KPIs.