At LÕVA CREATIVE STUDIO, I lead business strategy and operations work, from business assessments and strategic roadmaps to coordinating client projects. I built standardized project workflows and templates that reduced delivery time by 50%.
I’ve led 30 client projects end to end, coordinating teams of 3+ and managing up to three projects at a time. We delivered 80% of projects on time, and 10 clients returned or generated additional business through referrals.
At TAAVON INSURANCE, I redesigned 35 end-to-end processes and removed 12 redundant steps and handoffs. The changes saved an estimated 15 working hours per month and reduced process errors by 35%.
At SAIPA INSURANCE COMPANY, I led strategic planning and performance management across 10 departments, designing a Balanced Scorecard framework with 150+ KPIs. Monthly reviews and corrective-action tracking helped increase the share of KPIs meeting target from 60% to 85% over three years.

