Parker Barnett
@parkerbarnett
Senior Product Leader with expertise in customer-driven tech solutions.
United StatesWhat I'm looking for
I am a Senior Product Leader with over 10 years of experience in creating customer-driven solutions across Tech, Energy, and IoT sectors. My expertise lies in transforming market insights into scalable products, utilizing Agile and User-Centered Design frameworks. I have a proven track record of leading global cross-functional teams to align technical execution with business objectives, ensuring that the products not only meet user needs but also drive significant business impact.
At Schneider Electric, I spearheaded the development of the first industry-standard compliant IoT Alarm Management Platform, leading a team of 12 engineers. My initiatives, such as the Self-Service Product Return Process, resulted in remarkable efficiency improvements, reducing customer wait times by 88% and agent resolution times by 87%. These efforts not only enhanced user satisfaction but also generated substantial cost savings, with an estimated $2 million in savings projected from a full-scale rollout.
My background in user research has equipped me with the skills to manage customer validation projects effectively, translating user insights into innovative product offerings. I am passionate about leveraging my entrepreneurial mindset and public speaking skills to drive product strategy and foster collaboration across teams.
Experience
Work history, roles, and key accomplishments
Product Manager
Schneider Electric, Inc.
Apr 2022 - Present (3 years 2 months)
Led a team of 12 engineers to develop Schneider Electric Digital’s first IoT Alarm Management Platform. Co-led the design and implementation of an automated return process for UPS units, significantly reducing customer wait and resolution times. Achieved substantial savings through pilot deployment and full-scale rollout.
User Research Manager
Schneider Electric, Inc.
Apr 2021 - Apr 2022 (1 year)
Managed customer validation projects, transforming user insights into new product offerings. Conducted global interviews with Facility Managers and IT Directors to identify key adoption drivers for a cloud-hosted building management system.
Senior User Researcher
Schneider Electric, Inc.
Sep 2018 - Apr 2021 (2 years 7 months)
Conducted design research for Industrial IoT projects, utilizing mixed-method approaches to define user needs. Led extensive surveys and interviews, resulting in a new subscription model based on user feedback.
Global Business Development Manager
TransUnion
Dec 2013 - Aug 2016 (2 years 8 months)
Founding team member at .CO Internet, contributing to significant revenue growth and acquisition. Negotiated premium domain sales and built partnerships with over 85 organizations, enhancing business development efforts.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Miami
Bachelor of Business Administration, Economics & Business Management
Activities and societies: Served as Senate President in Student Government, representing 13,000 students.
BBAs in Economics and Business Management from the University of Miami, emphasizing leadership and management skills.
UPUniversity of Pennsylvania
Master's, Integrated Product Design
Activities and societies: Participated in Wharton Venture Award, Wharton Innovation Fund, Ballard Accelerator, and Wharton Accelerator.
Masters of Integrated Product Design from the University of Pennsylvania, focusing on innovative product development and design strategies.
Availability
Location
United StatesAuthorized to work in
Job categories
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