Papa Addoh
@papaaddoh
I troubleshoot hardware, software, LAN, and connectivity issues while supporting clients and operations.
United StatesWhat I'm looking for
I've supported ecommerce merchandising operations at Cotsco, managing escalated member concerns, online product catalogs, sales trends, inventory ordering, and allocation across 751 store items.
I collaborated with internal teams to troubleshoot system issues, oversee production incidents, escalate critical problems, and create process documentation and reports that improved team decision-making.
At Metro Business Systems, I diagnosed, repaired, and reinstalled hardware, operating systems, Office applications, printers, and scanners while resolving customer equipment issues in the field.
I bring hands-on PC, LAN, VPN, TCP/IP, and remote-connectivity troubleshooting, backed by Google IT Support, Cisco CCNA, and CompTIA A+ credentials.
Experience
Work history, roles, and key accomplishments
Ecommerce Merchandiser Manager
Costco
Jan 2014 - Dec 2023 (9 years 11 months)
Managed escalated member concerns and analyzed sales trends to maintain merchandise strategy and online product catalog. Oversaw incident management and developed process documents and reports to support data-driven decisions.
IT & Field Service Technician
Metro Business Systems
Jan 2011 - Dec 2013 (2 years 11 months)
Diagnosed and repaired hardware, operating systems, applications, and peripheral devices. Provided on-site customer assistance and maintained product knowledge to support long-term client relationships.
Merchandiser Supervisor
Costco
Jan 1999 - Dec 2011 (12 years 11 months)
Supervised merchandising operations and staff, ensuring adequate coverage during peak times and supporting inventory management.
Education
Degrees, certifications, and relevant coursework
Google IT Support Professional Certificate, Information Technology
Earned the Google IT Support Professional Certificate in 2022.
Cisco
Cisco CCNA, Networking
Earned the Cisco CCNA certification in 2012.
CompTIA
CompTIA A+, Information Technology
Earned the CompTIA A+ certification in 2010.
Computer Electronics
Computer Electronics Certificate T0904, Computer Electronics
Earned the Computer Electronics Certificate T0904 in 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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