Paola Espinoza
@paolaespinoza
I’m a Vendor Support Team Lead who delivers reliable customer service, vendor support, and bookkeeping support.
What I'm looking for
I’m a hands-on operations and support professional with experience across property management, customer service, and sales. I’ve worked in roles like Applications Assistant/Bookkeeping Assistant, Vendor Support Team Lead, Senior Lead, and Customer Service Representative.
In property-focused work at Touchpoint Property Management, I contributed as an Applications Assistant/Bookkeeping Assistant, supporting day-to-day processes that keep customer-facing operations running smoothly. I bring a detail-oriented, service-first mindset to every task I own.
Most recently, I served as Vendor Support Team Lead at MYND Management Inc., where I focused on vendor support and team coordination to keep commitments on track. Previously, at Nissan Motor Acceptance Corporation, I worked as a Senior Lead, strengthening my ability to lead through responsibility and steady execution.
Earlier in my career, I handled customer and sales environments, including Customer Service Representative work for Core Multi Services and a Sales Associate Representative role with Starboard Cruises International Services (Celebrity Cruises). I communicate confidently in Spanish (native) and have basic French, and I’m motivated by roles where I can support people, solve problems, and help teams deliver consistently.
Experience
Work history, roles, and key accomplishments
Applications/Bookkeeping Assistant
Touchpoint Property Management
Sep 2021 - Jul 2024 (2 years 10 months)
Supported property management application work and performed bookkeeping assistance to help maintain accurate records.
Vendor Support Team Lead
MYND Management Inc.
Sep 2020 - Jul 2021 (10 months)
Led vendor support activities, coordinating support requests and helping vendors resolve issues.
Senior Lead
Nissan Motor Acceptance Corporation
Dec 2016 - Sep 2020 (3 years 9 months)
Served as a senior lead, providing day-to-day oversight and support to improve service delivery.
Customer Service Representative
Core Multi Services
Apr 2016 - Nov 2016 (7 months)
Handled customer inquiries as a customer service representative, supporting day-to-day client needs.
Sales Associate Representative
Starboard Cruises International
Jun 2014 - Jul 2015 (1 year 1 month)
Worked as a sales associate representative, supporting sales and customer service for cruise-related services.
Education
Degrees, certifications, and relevant coursework
Universidad Cuauhtémoc
Licenciatura en Turismo, Tourism
2008 - 2011
Studied tourism (Lic. Turismo) from 2008 to 2011.
High School
High School, General Education
2004 - 2007
Completed high school education from 2004 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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