At The Mendoza Law Firm, I reviewed and validated client documents and case files against information provided during interviews. I followed up on missing documents and flagged inconsistencies to help cases move forward.
At DoTERRA de México, I handled customer requests and incidents, prioritizing cases by urgency and resolving them within established response times. I also shared recurring issues with supervisors and helped update operating guides.
Earlier, at Atento Servicios, I served as a first point of contact for customer service campaigns and followed processes aligned with quality standards. My experience also includes operational support and document review for legal services.
