Open to opportunities

Rafael Herrera

@rafaelherrera

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Lawyer with experience at customer support

Mexico

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What I'm looking for

I seek a role that allows me to leverage my legal expertise and communication skills in a dynamic environment, fostering professional growth and collaboration.

Graduated from law school, passionate about juridical investigation and diplomacy, with working experience in customer service, and remote customer support, this has given me the skills and abilities to communicate and interact with everyone efficiently. During my academic studies I’ve acquired a special interest in building professional relationships and collaborating with people from all around the globe.

Experience

Work history, roles, and key accomplishments

Data Capturer

Durango 2024 PREP

Apr 2024 - May 2024 (1 month)

Captured and processed election results data, ensuring accuracy and timely reporting. Demonstrated strong attention to detail and ability to work under pressure.

Data Entry Attention To Detail Time Management Microsoft Office

Customer Support Agent

5CA

Aug 2022 - Feb 2023 (6 months)

Provided remote customer support, effectively communicating with clients and resolving issues. Developed skills in adaptability and collaboration while working in a fast-paced environment.

Customer Support Problem Solving Collaboration Time Management Critical Thinking Microsoft Office

Law Intern

Bravo y Asociados

Jan 2021 - Jul 2021 (6 months)

Gained practical experience in legal research and client interaction at a law firm. Developed skills in critical thinking and legal documentation.

Legal Research Critical Thinking Documentation Communication

Social Service Volunteer

Department of Public Health

Jul 2020 - Feb 2021 (7 months)

Assisted in public health initiatives, providing support and information to the community. Enhanced skills in communication and collaboration.

Community Communication Collaboration Problem Solving

Barista

Café Central

Feb 2018 - Oct 2018 (8 months)

Worked as a barista, providing excellent customer service and maintaining a positive atmosphere. Developed strong communication skills while interacting with diverse customers.

Customer Service Communication Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

The Autonomous University of Durango

Bachelor of Laws, Law

2018 - 2021

Activities and societies: Social service done at State of Durango Department of Public Health from July 2020 to January 2021. Professional practice done at the law firm 'Bravo y Asociados' in Durango, Durango, Mexico from January 2021 to June 2021.

Graduated from law school, passionate about juridical investigation and diplomacy.