Open to opportunities

Paola Andrea Daza Aragon

@paolaandreadazaarago

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Client Success Manager focused on SaaS adoption, retention, and executive-aligned growth.

Colombia

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What I'm looking for

I’m looking for a remote-friendly SaaS role where I can own customer relationships, drive adoption and retention, and partner with developers and executives to deliver measurable business outcomes.

I’m a bilingual client relationship professional who owns complex accounts and builds trust with executive stakeholders across SaaS, corporate, and government program-based environments. As a Client Success Manager, I coordinate with developers, executives, and internal teams to align product adoption and platform stability with clients’ business objectives.

I track platform performance, adoption, and client revenue using DataStudio, Google Sheets, and CRM pipelines to inform executive reporting and surface account growth opportunities. I work independently in fully remote settings while collaborating cross-functionally to translate complex systems into trusted, adopted outcomes.

Before SaaS, I led interdisciplinary program work and stakeholder engagement for years in Colombia and the U.S., including securing major funding, coordinating international teams, and improving community engagement through ISO 9001-aligned protocols. I’ve also supported revenue generation through multi-channel outreach pipelines, KPI dashboards, and disciplined outbound execution.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Affinity Marketplace

Mar 2025 - Jul 2026 (1 year 4 months)

Owned the principal B2B SaaS client relationship through onboarding and adoption of a customized platform, serving as the main point of contact. Tracked platform performance and adoption using DataStudio for executive reporting and coordinated with developers and client stakeholders to align releases with business objectives.

Client Success Management B2B SaaS Account Management Onboarding Stakeholder Management Platform Implementation Data Studio Google Sheets KPI Tracking Executive Reporting Remote Collaboration

Sales Development Representative

Raising Capital

Apr 2024 - Mar 2025 (11 months)

Built KPI dashboards in Google Sheets to monitor performance and adjust outreach strategy while running an independent multi-channel outbound pipeline. Sourced qualified sales appointments and used Close CRM and social/prospecting channels to convert leads, meeting monthly targets.

Google Sheets KPIs Outbound Prospecting Cold Calling Social Selling Lead Qualification Close CRM Facebook Instagram LinkedIn

Outreach Specialist and Remote Setter

Made Omni, LLC

Jan 2023 - Mar 2024 (1 year 2 months)

Generated and qualified new business leads for U.S. and Latin America-based sales executives, contributing to low-ticket revenue and supporting a high-ticket coaching pipeline. Sustained high-volume outreach and follow-up campaigns across Facebook and Intercom to drive qualified meetings.

Lead Generation Lead Qualification Outreach Follow up Facebook Intercom

Head of Sustainability

Riopaila Castilla S.A.

Dec 2021 - May 2022 (5 months)

Led a team of sustainability specialists and oversaw delivery of the company’s sustainability strategy, including community-development programming. Managed stakeholder relationships across zones of influence and aligned execution with corporate sustainability strategy and human-rights due diligence policy.

Sustainability Strategy Team Leadership Budget Management Community Development Stakeholder Management

Research Associate

Bioversity International - CIAT

May 2020 - Nov 2021 (1 year 6 months)

Advised policymakers and practitioners on climate-related agricultural policy by translating research and data into a practical toolbox adopted by other researchers. Coordinated with stakeholders across Central America and designed and delivered a digital marketing workshop for community-based organizations.

Research translation Policy Advisory Digital Marketing Workshop Delivery