Pana nana
@pananana
Guest Service Representative at LANDMARK HOTEL, welcoming guests, handling inquiries, and resolving complaints with timely solutions.
TanzaniaWhat I'm looking for
At LANDMARK HOTEL, I welcome and assist guests professionally, handle phone calls and inquiries, and coordinate guest needs.
I resolve complaints with timely solutions and maintain professional communication with clients and management.
As a Remote Executive Assistant, I coordinated meetings, appointments, and travel arrangements, prepared reports and correspondence, and supported executives with daily priorities.
Experience
Work history, roles, and key accomplishments
Guest Service Representative
Landmark Hotel
Oct 2025 - Present (1 year)
Welcomed and assisted guests professionally. Handled phone calls, inquiries, and customer requests, managed appointments, and resolved complaints with timely solutions.
Executive Assistant
Remote
Sep 2022 - Sep 2025 (3 years)
Coordinated meetings, appointments, and travel arrangements. Managed confidential documents, prepared reports and presentations, and supported executives in managing daily priorities.
Education
Degrees, certifications, and relevant coursework
National Institute of Transport, Tanzania
Diploma, Freight Clearing and Forwarding
2024 -
Pursuing a Diploma in Freight Clearing and Forwarding, expected to complete in July 2026.
Parane High School
High School Certificate, General Studies
2020 - 2022
Completed high school education and obtained the High School Certificate.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Salary expectations
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