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Mathew Fedrick

@mathewfedrick

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Receptionist supervisor in hospitality, delivering exceptional guest service and streamlined front-desk operations.

Tanzania

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What I'm looking for

I’m looking for a hospitality team where I can lead front-desk service, supervise colleagues, and ensure smooth guest experiences. I want a role that values professional etiquette, responsive problem-solving, and continuous improvement in daily operations.

I bring a hospitality background focused on delivering outstanding first impressions and reliable front-desk operations. As a Receptionist Supervisor, I oversee guest check-ins, check-outs, and concierge services to keep day-to-day service seamless.

I supervise and mentor the reception team to maintain high standards of professional etiquette and service quality. I also manage complex booking schedules and resolve high-level guest inquiries or complaints with diplomacy, while coordinating with housekeeping and security for a safe, premium guest experience.

Before supervision, I served as a Receptionist at Emerald Palm Hotel as the primary point of contact for international and local guests, handling reservations, switchboard operations, accurate guest billing, and front-desk documentation. I’ve also built customer-focused capabilities through marketing roles, including expense tracking, budget targets, and store inspections, supported by a Bachelor of Arts in Marketing and Entrepreneurship.

Experience

Work history, roles, and key accomplishments

Supervisor Receptionist

The Oasis Residence

Feb 2025 - Jan 2026 (11 months)

Oversee front-of-house operations to ensure smooth guest check-ins, check-outs, and concierge services. Supervise and mentor the reception team, manage bookings, and resolve high-level guest inquiries while coordinating with housekeeping and security for a premium guest experience.

Guest check in out Front Desk Operations Concierge Services Reception Team Supervision Booking Management Security Coordination

Receptionist

Emerald Palm Hotel

Aug 2023 - Feb 2025 (1 year 6 months)

Served as the primary point of contact for international and local guests, providing information and customer service. Managed the switchboard, handled reservations by phone and email, processed accurate billing, and maintained guest records and front-desk documentation.

Customer Service Reservations Management Guest Billing Guest Management

Assistant Marketing Officer

Enzo Glass Works

Nov 2021 - Aug 2023 (1 year 9 months)

Provided prompt responses to customer service inquiries to maintain positive relationships. Supported cost control and budget targets through expense tracking and conducted daily store inspections to identify and resolve operational issues.

Customer Relationship Management Cost Control Team Collaboration

Marketing Trainee

Uchumi Supermarket

Mar 2020 - Apr 2020 (1 month)

Collaborated with supervisors to improve training efficiency and provided detailed feedback. Completed business documentation and reports for organizational records and completed specialized training to learn key processes and techniques.

Feedback Business Documents Report Writing Team Collaboration Administrative Support

Education

Degrees, certifications, and relevant coursework

Moshi Co-operative University

Bachelor of Arts, Marketing and Entrepreneurship

2018 - 2021

Grade: Year GPA 3.1 (final year)

Earned a Bachelor of Arts in Marketing and Entrepreneurship from Moshi Co-operative University between 2018 and 2021. Achieved a Year GPA of 3.1 in the final year.