Open to opportunities

Mushrafu Mustapha

@mushrafukumbikila

Administrative and communications professional delivering organized coordination, customer support, and digital engagement in fast-paced teams.

Tanzania

Message

What I'm looking for

I’m looking for a remote role where I can apply my administrative, communication, and organizational skills to support team operations, digital communication, and efficient workflow management while continuing to grow in a collaborative remote environment.

I’m a results-driven administrative and communications professional with experience supporting fast-paced teams through efficient coordination, customer support, reporting, and digital communication. I’m currently pursuing a Bachelor of Arts in International Relations and diplomacy (BAIR), while building strengths in remote operations, social media administration, and digital engagement.

In my front office roles in Zanzibar, I manage guest reservations, handle customer inquiries, and prepare operational and financial reports, including cashier duties, bookkeeping, and night audit reporting. I coordinate with booking platforms such as Booking.com and Expedia.com to ensure smooth guest experiences and clear internal and external communication, and I’ve consistently contributed to high guest satisfaction through organized, detail-oriented service.

Experience

Work history, roles, and key accomplishments

Current

Front Office Staff

Current

Samawa Living Hotel

Aug 2024 - Present (1 year 10 months)

Managed guest reservations and inquiries, produced operational and financial reports, and handled cashier duties, bookkeeping, and night-audit reporting. Coordinated with Booking.com and Expedia to support smooth guest experiences and clear communication.

Inquiries Handling Operational Reporting Financial Reporting Cashiering Bookkeeping Night Audit Booking.Com Expedia Coordination

Receptionist

Karafuu Beach Resort And Spa

Jan 2024 - Aug 2024 (7 months)

Assisted guests with check-ins and check-outs, responded to inquiries, and supported front office operations in a fast-paced resort environment. Prepared daily operational reports and collaborated with different departments to deliver efficient service and maintain guest satisfaction.

Guest check in out Guest Check In Out Front Desk Reception Operational Reporting Guest Relations Professional communication

Receptionist

Pilipili Hotel

Jan 2022 - Oct 2023 (1 year 9 months)

Supported front office operations by managing guest relations and assisting with sales and operational reporting. Communicated with guests to address concerns professionally and contributed to a positive customer experience during their stay.

Guest Relations Check In Out Support Sales Reporting Operational Reporting Customer Service Attention To Detail