I supported customers with service inquiries and basic support as a Customer Support / Data Clerk, while entering and verifying customer and transaction data and preparing reports.
As an Assistant System Support, I answered calls from multiple regions, logged issues in ticketing systems, and escalated complex cases. I also trained staff on new applications and hardware integrations.
Earlier, I handled ticket sales, payments, and customer inquiries as a Customer Care Representative, and managed customer interactions and records in clerk and branch secretary roles.
