Open to opportunities

Pamela Gulliver

@pamelagulliver

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Experienced data and administrative professional with strong CRM and process improvement skills.

United Kingdom

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What I'm looking for

I seek a remote-friendly role focused on CRM/data management and process improvement, where I can apply rigorous data integrity, reporting and stakeholder support to help the organisation scale.

I am a dependable data and administrative specialist with over a decade of hands-on experience managing, cleansing, reporting and optimising large datasets across CRMs and bespoke systems.

I've managed 10,000+ client records, overseen hundreds of contracts, and supported utility projects exceeding £100k while delivering continual CRM refinements and documentation.

As a freelancer and eCommerce coordinator I've completed thousands of data tasks, sold items online with perfect feedback, and delivered UI/CX and AI-focused projects on platforms like DataForce and Lionbridge.

I am driven by accuracy, process improvement and stakeholder service, with strong Microsoft proficiency, linguistic skills, and seven-plus years' remote working experience.

Experience

Work history, roles, and key accomplishments

Current

Data & CRM Analyst (Volunteer)

Current

GreaterShare

Mar 2025 - Present (7 months)

Managed HubSpot database of 2,000+ entries including HNW individuals, migrated data from other sources and researched missing information to improve data completeness.

HubSpot Data Migration Research CRM Management Data Privacy Attention To Detail

Current

Admin & General Support Volunteer

Current

Pawprints 2 Freedom

Nov 2024 - Present (11 months)

Administered two weekly Facebook auction groups: collated winners, managed totals, created posts, answered member enquiries and supported admin team.

Facebook Groups Record keeping Creating Posts Data Tracking Communication

Current

eCommerce Coordinator

Current

Self Employed

Dec 2020 - Present (4 years 10 months)

Managed two eBay stores, overseeing listings, sales processing and buyer liaison; sold 330+ items totalling over £2.5k while maintaining 100% positive feedback.

eBay Inventory Management Order Processing Customer Service Excel Data Entry Sales Analysis

Current

Data & Administrative Freelancer

Current

Self Employed

Apr 2020 - Present (5 years 6 months)

Delivered data, UI/CX, AI and administrative tasks to spec for platforms like DataForce and Neevo; expanding freelance brand 'Big Picture Admin'.

Data Entry Research Excel CRM Support Time Management Client Communication

Data Controller & Admin Assistant

Telnergy Ltd

Mar 2021 - Jan 2024 (2 years 10 months)

Solely maintained two CRMs of 10,000+ records, managed ~350 contracts and hundreds of SEO citations; created standards and delivered data, admin and project support for £100k+ utility projects.

CRM Management Data Integrity Reporting Documentation Excel

Data Analyst

Lionbridge AI

Jul 2019 - Mar 2021 (1 year 8 months)

Validated and improved Apple Maps/search data, researching and assessing relevance and accuracy of 11,000+ data points to enhance user experience and retention.

Data Validation Online Research Quality Assurance Attention To Detail Documentation Task Based Freelance

Proprietor

Self Employed

Feb 2015 - Jul 2019 (4 years 5 months)

Operated a sole-trader retail business selling hundreds of books and media; implemented a structured Excel stock-management system.

Inventory Management Excel Sales Stock Control Customer Service Pricing POS

Purchase Ledger Administrator

Sequence Group

Jul 2014 - Feb 2015 (7 months)

Processed thousands of invoices for 300+ branches with near 0% error rate, reconciled supplier statements and resolved four-figure payment issues as primary contact.

Accounts Payable Invoice Processing Financial Software Data Entry Supplier Management

Administrator

Rachel Hill Agency

Apr 2014 - Jul 2014 (3 months)

Entered hundreds of invoices and surveyor cases into specialised CRMs and allocated £3M+ in daily banking data while resolving queries.

Invoice Coding Query Resolution Attention To Detail Administrative Support

Client Accounts Coordinator

Connells Group

Aug 2013 - Dec 2013 (4 months)

Managed hundreds of rental accounts and payments, maintaining accurate account data and resolving landlord, staff and tenant queries in a fast-paced environment.

Account Management Payments Processing Customer Service Query Resolution CRM

Sales Administrator

Telnergy Ltd

Aug 2011 - May 2013 (1 year 9 months)

Managed client data, coordinated setup of a customised CRM for thousands of records and created 1000+ invoices and utility contracts to support sales operations.

Sales Administration CRM Invoicing Data Migration Contract Creation Excel Records Management

Education

Degrees, certifications, and relevant coursework

Alison

CPD Accredited Course in Fundamental Data Analysis using Power BI, Data Analysis

Ongoing CPD-accredited training in fundamental data analysis using Power BI.

Superhuman AI Academy

Certificate in AI Workplace Proficiency, Artificial Intelligence / AI Applications

Ongoing certificate study focused on practical AI workplace proficiency and applications.

JobCentre Plus

City & Guilds Certificate in Employability & Personal Development, Employability & Personal Development

2013 - 2013

Completed a City & Guilds certificate focused on employability and personal development.

Aylesbury College

A-Levels, A-Level Studies

2007 - 2010

Studied A-Level subjects including Communications Studies, History, Law and Religious Studies.

Aylesbury College

Advanced Level 3 NVQ in Business Administration, Business Administration

2011 - 2012

Activities and societies: Included BTEC Certificate in Principles of Business Administration, Certificate in Business Skills, Diploma in Business Administration and Key Skills Certification in Numeracy & ICT.

Completed an Advanced Level 3 NVQ in Business Administration with related BTEC and skills certifications.