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Pamela Figueiredo

@pamelafigueiredo

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Technical Program & Delivery Manager at ITAICX who migrated 50+ enterprise workflows and cut processing time by 75%.

Brazil

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At ITAICX, I coordinated technical delivery, solution architecture, and enterprise client relationships for a B2B SaaS platform delivering 1M+ communications monthly. I led a team of 10+ professionals and managed the migration of 50+ BPMN workflows.

I also coordinated the migration of 10+ servers to Azure and helped reduce infrastructure costs. By improving critical file generation, I cut processing time from 32 hours to 8 hours.

At LELLO and SOFT LINE, I developed Java features for property management and retail ERP platforms. I also gathered business requirements, built application functionality, and supported testing and troubleshooting.

Experience

Work history, roles, and key accomplishments

Engineering Manager

ITAICX

Jul 2024 - Feb 2026 (1 year 7 months)

Led 10+ professionals across engineering, coordinating technical delivery, solution architecture, and enterprise client relationships. Expanded platform with WhatsApp, SMS, and digital timestamping, supporting migration of 50+ enterprise workflows.

Project Management Agile Scrum Solutions Architect REST APIs SOAP Webhooks OAuth JWT Azure Cloud Migration Docker Linux Jira Postman Miro Notion Git Maven

Senior Software Engineer

ITAICX

Dec 2022 - Jun 2024 (1 year 6 months)

Coordinated migration of 10+ servers to Azure, reducing infrastructure costs and cutting server provisioning to minutes. Optimized storage costs by migrating 600K+ historical documents from Azure Hot to Cold storage.

Azure Cloud Migration Docker Linux REST APIs SOAP Webhooks OAuth JWT Jira Postman Miro Notion Git Maven

Mid-level Software Engineer

ITAICX

Nov 2020 - Nov 2022 (2 years)

Implemented a WhatsApp messaging strategy across 100K+ messages to optimize messaging costs. Reduced critical file generation time from 32 hours to 8 hours, a 75% improvement.

REST APIs SOAP Webhooks OAuth JWT Azure Docker Linux Jira Postman Miro Notion Git Maven

Jr Software Engineer

LELLO

Jan 2020 - Nov 2020 (10 months)

Gathered business requirements and translated them into system enhancements for a property and condominium management platform. Developed Java features and customized the customer-facing frontend, improving application functionality and user experience.

Java Frontend Development Requirements Analysis Testing Troubleshooting

Teacher

SUPERGEEKS

Mar 2018 - Dec 2019 (1 year 9 months)

Coordinated communication among students, parents, and school staff across two units, aligning expectations and daily operations. Planned activities and interactive initiatives, coordinating with instructors and adapting communication to different audiences.

Communication Skills Coordination Event Planning Student Mentoring

Jr Software Engineer

SOFT LINE

Mar 2015 - Dec 2017 (2 years 9 months)

Developed Java ERP features for a POS platform serving large retail stores in Belém. Owned business rules and screens for Accounts Payable and Receivable, translating financial processes into system functionality.

Java ERP POS Database Modeling Testing Bug fixing