Pamela Dove
@pameladove
I lead Agile delivery, Jira migrations, and business systems improvement across complex technical and business teams.
United StatesWhat I'm looking for
I'm currently leading Agile delivery and business systems support for ServiceNow-related initiatives at EchoStar / Boost Mobile, keeping technical and business work prioritized and aligned with business goals.
I use Jira, Confluence, Rovo AI, ChatGPT, and Gemini to improve workflow visibility, documentation, communication, and cross-team collaboration. I also facilitate stand-ups, sprint planning, backlog refinement, retrospectives, reporting, and requirements gathering.
Previously, I supported five service management teams at Client Solve / Dish Wireless and coordinated Agile delivery across nine cross-functional teams at Comcast. My work includes coaching teams, improving workflow maturity, training users, and supporting large-scale delivery planning.
Across more than 20 years in business systems and analysis roles, I've gathered requirements, supported reporting and data validation, created documentation, and connected stakeholders, customers, and technical teams. I've also completed Rally-to-Jira migrations, audited migrated data, built scalable Jira structures, and developed JQL queries for reporting and performance visibility.
Experience
Work history, roles, and key accomplishments
Scrum Master / Business Systems Support Lead
EchoStar / Boost Mobile
Jul 2023 - Present (3 years 2 months)
Led Agile delivery and business systems support for ServiceNow-related initiatives, partnering with technical and business teams to keep work organized, prioritized, and aligned with business goals. Facilitated Agile ceremonies and utilized Jira, Confluence, and Rovo AI to improve workflow visibility and collaboration.
Contract Scrum Master
Client Solve / Dish Wireless
Apr 2023 - Jun 2023 (2 months)
Supported five service management teams by coaching Agile best practices and improving workflow maturity. Trained teams on Jira/Rally processes, user stories, task creation, and backlog refinement.
Facilitated Agile delivery and program coordination across nine cross-functional teams. Supported backlog alignment, customer communications, process improvements, and large-scale delivery planning.
Gathered business requirements and supported enterprise reporting and operational workflows. Served as liaison between internal stakeholders, business users, technical teams, and customers.
Business Systems Analyst – Business Intelligence
Cricket Communications
Nov 2008 - Dec 2010 (2 years 1 month)
Supported internal customers by gathering reporting requirements and coordinating technical solutions. Managed customer communications, documentation, SDLC support, and reporting enhancements.
Data Warehouse Analyst
Cricket Communications
Jul 2006 - Nov 2008 (2 years 4 months)
Supported reporting and customer care operations through data validation, reporting, and business process support. Created reports and documentation to improve customer support and operational efficiency.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Business Information Systems
Bachelor of Science in Business Information Systems from the University of Phoenix.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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