Open to opportunities

Pamela Casian

@pamelacasian

Compassionate Personal Care Assistant and audit-ready professional bringing emotional support, safety, and communication to every client.

Canada

Message

What I'm looking for

I’m seeking a role that values client-focused compassion, clear communication, and safety, where I can apply my interpersonal and problem-solving strengths. I’m open to transitioning into a new field and contributing through reliable support and attention to detail.

I’m a compassionate and dedicated Personal Care Assistant with experience at Kindred Home Care, focused on providing emotional support and grooming assistance. My CPR certification is up to date, and I prioritize safety and well-being in every interaction.

I’ve built practical care skills in a supportive, client-centered environment—helping with daily living needs, feeding, and monitored intake to support nutritional objectives. I also assist with transferring and positioning clients using proper body mechanics, recognize and report abnormalities or changes to the case manager, and provide mental support and physical activities to help clients sustain quality of life.

Alongside caregiving, I’m eager to transition into a new field by leveraging strong interpersonal and problem-solving abilities. I’ve supported audits and compliance work at Peakform Health & Safety Academy and coordinated client compliance and due diligence requests, and earlier roles included supervisor responsibilities and hotel reservations work where I managed requests, streamlined booking procedures, and handled guest inquiries.

Experience

Work history, roles, and key accomplishments

Current

Personal Care Assistant

Current

Kindred Home Care

Feb 2024 - Present (2 years 6 months)

Provided personal care assistance, emotional support, and help with daily living needs while supporting client well-being. Assisted with feeding, transferring/positioning, and monitoring for health changes to report to the case manager.

CPR Personal Care Emotional Support Feeding Assistance Transfers And Positioning Body Mechanics Injury Prevention Companionship Empathy Attention To Detail Time Management Problem Solving

Audit Assistant

Westlake Financial Services

Feb 2022 - Oct 2022 (8 months)

Supported audit activities by performing audits and reviews and providing negotiation support as requested by customers and company management. Coordinated compliance and due diligence requests to facilitate quality assurance and internal audits.

Audit Review Negotiation Compliance Audits Due Diligence Quality Assurance Internal Audit Auditing and Compliance Audit Coordination

Supervisor

Solucenter International

Jun 2019 - Mar 2020 (9 months)

Managed operational improvements through regular process reviews and implemented changes to increase efficiency. Trained staff, collaborated with other departments, and monitored workflow to improve time management and productivity.

Operations Management Process Reviews Continuous Improvement Workflow Management Time Management Productivity Improvement Teamwork

Reservations Executive

Hotel Coral & Marina

Mar 2016 - Jun 2019 (3 years 3 months)

Processed and managed reservation requests and streamlined booking procedures to improve efficiency. Monitored reservation systems to identify overbooking situations and provided guests with accurate information about facilities, promotions, and local attractions.

Reservation Management booking systems Overbooking Identification Customer Service Local Attractions Knowledge

Reservations Executive

Hotel Boutique Valle de Guadalupe

Feb 2014 - Mar 2016 (2 years 1 month)

Collaborated with the sales team to optimize revenue from group bookings and special events while streamlining booking procedures. Handled guest inquiries and complaints professionally to achieve timely, positive outcomes.

Group Booking Support Revenue Optimization Complaint Resolution Customer Service

Education

Degrees, certifications, and relevant coursework

Solucenter International

Supervisor, Supervision

2019 - 2020

Completed supervisor training/program at Solucenter International (06/2019–03/2020). Streamlined operations and supported staff performance through process reviews and targeted training.

Prepa En Linea - SEP

High School Diploma, High School

Earned a High School Diploma through Prepa En Linea - SEP (06/2018).

Peakform Health & Safety Academy

Personal Care Assistant Certification, Health & Safety

2022 -

Completed Personal Care certification through Peakform Health & Safety Academy (02/2022–10/2022). Supported audits, reviews, and client compliance/due diligence requests.