Pam Ahuja

Led end-to-end implementation of AI-powered learning and enterprise software, from scoping and configuration through data migration and go-live. Conducted discovery sessions, built timelines, coordinated teams, and managed UAT and post-go-live hypercare.

Owned onboarding and adoption for a portfolio of clients using AI-powered software. Delivered training, built adoption plans, monitored usage data, and ran check-ins and quarterly business reviews.

Managed full-cycle payroll processing, client service, and legislative compliance for multi-provincial corporate clients. Performed audits, adjustments, benefits calculations, terminations, ROEs, year-end balancing, and trained clients on the ADP system.

Ran complete payroll and audit for a diverse client portfolio, including balancing, reconciliation, and off-cycle tasks. Trained and validated clients before their first live payroll run, managed benefits, and handled client tickets via Zendesk.

Managed payroll and bank reconciliation for 4 locations, including timesheets, statutory holiday pay, and deductions. Set up new hires in ADP, completed ROEs and T4s, managed benefits and WCB claims, and scheduled staff.

Handled full-cycle recruitment, payroll, ROEs, and the Manulife benefit program. Managed the hotel's OH&S program as a certified core auditor, coached managers, and handled employee grievances.

Calculated pay, overtime, bonuses, commissions, taxes, and deductions; processed payments by cheque and direct deposit. Resolved payroll discrepancies, prepared management reports, T4s, and ROEs.

Set up the HR function including core processes, SOPs, KPIs, employee handbook, and HR policies. Managed payroll, statutory compliance, end-to-end employee life cycle, recruitment, grievance handling, and implemented a 360-degree performance system.

Brought recruitment in-house, cutting annual recruitment cost by almost 75%. Supported payroll, processed pay slips, introduced a roster-based attendance system, and implemented a two-way performance appraisal process.

Served as first point of contact for HR queries, scheduled interviews, and maintained HR records. Managed donor data in Raiser's Edge, processed gifts and tax receipts, and prepared bank deposits and reconciliations.

Completed the U.S. Payroll Primer for Canadians certification in 2021.

Earned the Payroll Compliance Practitioner (PCP) certification in 2020.

Certified as a Health & Safety COR Auditor in 2019.

Completed the Certified SAP HCM EPH6 program in 2016.

Completed a Postgraduate Diploma in Accounting, Finance and Management from 2009 to 2010.

Earned a High School Diploma from 2002 to 2006.