Palwinder Kaur

As a Customer Success Specialist at Cleartwo, I have been the go-to person for customers, ensuring they receive prompt and helpful responses to their inquiries. My role involves understanding each customer’s unique needs through personalized interactions, which allows me to tailor our services effectively. I take pride in maintaining detailed documentation of customer interactions, tracking issues, and ensuring efficient follow-up to enhance customer satisfaction.

Prior to my current position, I served as an Admissions and Event Coordinator at M.G.S.S.S, where I managed the entire admissions process and coordinated various school events. My experience in customer service began at Spicejet Ltd., where I assisted passengers with check-in and boarding, addressing concerns and ensuring a smooth travel experience. My diverse background has equipped me with strong communication and interpersonal skills, making me adept at resolving conflicts and fostering positive relationships.