Pallav Kundu

Developed and delivered technical training programs from fundamentals to cloud technologies, using Gemini, ChatGPT, and DeepSeek prompt engineering to improve lecture creation efficiency. Conducted assessments, delivered interview-skills workshops, and helped students improve English speaking confidence to perform successfully in interviews.

Provided personalized functional nutrition guidance and created self-developed nutrition courses. Marketed courses via digital channels and built landing pages to automate the digital purchase process.

Offered nutritional consultations and recommendations based on client needs and collaborated with the team to provide holistic client support. Addressed client concerns involving team and management interactions to help drive broader solutions.

Used the sabbatical period for continuous learning across digital marketing, web design, functional nutrition, and cryptocurrency trading. Built new skills with an emphasis on personal and professional enrichment.

Managed network and end-user IT operations, including firewall rules, wireless networks, and user administration with Active Directory. Troubleshot desktop issues, handled ticketing and security management servers, coordinated with engineers for security patch updates, and delivered remote support to branch systems.

Configured and troubleshot NetScaler Load Balancer setups for new applications, including virtual server creation, service binding, and farm configuration. Built monitoring and UAT/test plans, executed production implementation planning, and monitored and troubleshot post-implementation with backups.

Coordinated the myIT bar concept to enable end users to troubleshoot small technical issues independently through remote and in-person support. Collected user feedback to improve service delivery and partnered with on-site engineers when escalation was required.

Configured VLANs, implemented static IPs on CPE, and performed end-to-end troubleshooting for CPE and access points, including Wi-Fi and RF path issues. Upgraded home routers, guided customers through advanced troubleshooting, and became an advanced technical team trainer within four months.

Provided remote network support by monitoring connectivity, using tools like FlexMaster and ZoneDirector, and accessing core routers via Telnet for diagnostics. Resolved client issues (including irate customers), coordinated with internal/on-site teams for resolution, supported customer retention through proactive follow-ups, and trained new team members to handle troubleshooting.

Pursuing a Master’s in Psychology at Indira Gandhi National Open University (IGNOU).

Completed a B.Sc. in Information Technology from Mumbai University in 2021.

Earned a Diploma in Mechanical Engineering from the Maharashtra State Board of Technical Education in 2010.